Experience

B.E.A.T. LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Tier Ii Help Desk Specialist

  • Oct 2022 - Present

  Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer reported issues Escalate issues to the next Tier with next level of difficulty Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolved Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer reported issues Escalate issues to the next Tier with next level of difficulty Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolved



Universal Consultant Solution

• United States

• Technical Consultant

  • Oct 2022 - Present



Walter Reed National Military Medical Center

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Tech writer

  • Feb 2020 - Apr 2022

  prepare instruction manuals, journal articles, and other supporting documents to communicate complex and Technical information more easily. They also develop, gather, and disseminate Techincal information among customers, designers, and manufacturers. prepare instruction manuals, journal articles, and other supporting documents to communicate complex and Technical information more easily. They also develop, gather, and disseminate Techincal information among customers, designers, and manufacturers.



Infinite Computer Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Medicial Scheduler

  • May 2019 - Dec 2019

  • Schedules returning appointments in accordance with physician and/or office guidelines and provides patients with appointment details such as time, location, directions, instruction sheets, and other details • Assists in scheduling patients for services with outside facilities • Records patient cancellations and missed appointments and reschedules appointments • Other duties as assigned • Obtains and communicates messages in an accurate and timely manner • Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines • Assisted to schedule exams for patients and scan documents. • Managed and resolved all customer service requests. • Administered any legal issues and monitor call backs for medical issues. • Greeted customers pleasantly and in a professional manner. • Monitored scheduling and if required transfer call to physician. • Maintained record of all reports and clinical data for appointment. • Managed communication with all departments to schedule medical appointments. • Maintained and update information of patients if required Show less



Montgomery County Government

• Government Administration
• 700 & Above Employee

• Administrative Assistant

  • Aug 2018 - Dec 2018

  • Assisted with data entry • Processed invoices • Disseminated inquiries to appropriate departments • Kept track of all incoming and outgoing mail • Provided support for department • Completed clerical tasks including filing • Carried out receptionist duties such as answering phones and directing customers, clients, and calls • Answered multiple phone lines • Utilized Microsoft Office Suite • Checked and processed client account information • Maintained office supply inventory • Provided excellent customer service • General office administration including filing, faxing, and placing orders • Provided administrative support for person • Supervised office management Show less



NPL Construction Co.

• United States
• Construction
• 700 & Above Employee

• Lead Dispatcher

  • Jan 2018 - Aug 2018

  • Keep records, monitoring drivers' daily logs for errors or violations and monitoring their working hours and equipment availability. • Keep tabs on the weather at all drivers' locations to be able to flag potential issues, typically with the aid of numerous computer programs. • Serve as a reliable point of contact to balance drivers' health and safety with customer requirements. • Coordinate and manage the most efficient loads to remain cost-effective as a company, combining shipments based on their routes and timeline to minimize how many trucks and drivers are out. Show less



MV Transportation

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Transportation Scheduler

  • Apr 2017 - Jan 2018

  • Schedules passengers to proper vehicles which will establish routes to operate at peak efficiency. • Assigns drivers daily work schedules and verifies employee time sheets. • Compiles and completes weekly public transportation schedules. • Plans and projects routes based on passengers needs; monitors routes for efficiency and ensures coordination of trips. • Assists in answering the phone as needed. • Enters passenger and vehicle information into the computer as needed. • Prepares a variety of reports as requested. • Prints manifest for drivers. Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Cashier

  • May 2016 - Apr 2017

  • Operating scanners, scales, cash registers, and other electronics. • Balancing the cash register and generating reports for credit and debit sales. • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. • Maintaining a clean workspace. • Counted out cash drawers • Stocked shelves • Worked the cash register • Assisted customers and guests with returns and exchanges • Answered customers' and guests' questions • Assisted customers and guests in finding items • Opened and closed store • Greeted customers and guests • Resolved customer and guest complaints • Assisted with customer inquiries • Handled customer complaints and concerns • Handled cash and credit transactions Show less