Jonathan Alfaro
Diversity, Equity and Inclusion Consultant at 33 Acres Brewing Company- Claim this Profile
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English Native or bilingual proficiency
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Spanish -
Topline Score
Bio
Credentials
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Human Resources Foundations
LinkedInJul, 2021- Nov, 2024
Experience
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33 Acres Brewing Company
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Canada
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Food Production
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1 - 100 Employee
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Diversity, Equity and Inclusion Consultant
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Jun 2020 - Present
• Develop three pronged approach to reimagine community outreach, company culture, and address social media communication.• Provided one on one coaching with owners on more effective ways of approaching race based issues, and community calls for action.• Collaborated on the expansion of community outreach program.• Developed and conducted a company wide survey through individual conversations with all employees to uncover areas of improvement within company culture; composed a final report on all findings.
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Projects & Communications Coordinator
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Dec 2021 - May 2022
• Headed the creation of a 12-page 2022-2024 Strategic Plan and a 48-page 2022 Annual Report through all stages, including: content collection, editing,copywriting, formatting, and design• Worked directly with CEO writing negotiation documents and agreements for expansion of optometrist-led programs in British Columbia• Built and implemented a new project management workflow through Microsoft Teams for the annual conference and trade show, successfully reducing communication issues and redundancies• Structured and centralized colleague communication and project management by leading the implementation of Microsoft Teams across all colleague workflows• Streamlined processes for requesting graphic design work from communication department by creating automated request forms and workflow which utilized PowerAutomate and Microsoft Lists• Designed signage, and wrote copy for weekly member updates and memos for all departments within organization• Redesigned existing BCDO collateral to reflect brand standards• Created the new system to administer annual colleague self evaluation surveys; trained HR on the system’s ongoing maintenance and usage
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Administrative Assistant
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Aug 2021 - Nov 2021
• Created staff schedule for conference ensuring proper coverage & support• Managed group of five staff and 34 doctor moderators for three day continuing education conference; developed all copy, schedule, and was highly adaptive activity as main point of contact for any issues that arose• Researched federal and provincial mandates to develop an internal Communicable Disease Prevention Guideline that was implemented across the office, board meetings and annual conference• Headed the recovery of 460k+ of outstanding invoices 90+ days overdue within an eight week period and created a robust system for continued management of outstanding invoice balance collection• Created new YouTube presence; edited and uploaded 26 video lectures• Became main point of contact for association members regarding certifications; created and reissued certification to rectify issues
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Charlie and Lee
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Canada
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Apparel & Fashion
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Assistant Manager and Sales
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Oct 2018 - Apr 2020
• Provided focused attentive care with each customer identifying and fulfilling needs.• Upheld a very high level of brand knowledge to inform customers of the diverse backgrounds of each product line.• Developed and introduced new systems for consistent and efficient customer correspondence and cash-out procedures.• Actively maintained inventory management system. • Provided focused attentive care with each customer identifying and fulfilling needs.• Upheld a very high level of brand knowledge to inform customers of the diverse backgrounds of each product line.• Developed and introduced new systems for consistent and efficient customer correspondence and cash-out procedures.• Actively maintained inventory management system.
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Seema Eye Care Centre - Cataract, Laser Surgery Calgary
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Canada
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Medical Practices
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1 - 100 Employee
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Physician Assistant and Surgical Coordinator
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May 2015 - Sep 2016
• Transcribed medical visits and assisted two corral ophthalmologist in a high volume clinical setting seeing over 100 patients daily.• Actively communicated with referring physicians to update on patient statuses.• Guided patients through surgical processes and fielded questions and concerns regarding pre and post surgical care.• Developed more robust processes and procedures to better assist patients who are hearing and vision impaired.• Corresponded with surgical facilities to coordinate over 900 surgeries annually.
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TD Canada Trust Bank
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Canada
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Entertainment Providers
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300 - 400 Employee
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Customer Service Representative
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Aug 2014 - Jun 2015
• Worked directly with customers processing transactions and dealing with queries in person, through email, and over the phone.• Quickly advanced through cheque clearing limits.• Was given Chief Fun Officer title of the branch; put together activities to uplift moral of staff and develop congenial atmosphere. • Worked directly with customers processing transactions and dealing with queries in person, through email, and over the phone.• Quickly advanced through cheque clearing limits.• Was given Chief Fun Officer title of the branch; put together activities to uplift moral of staff and develop congenial atmosphere.
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Education
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2017 - 2020
Emily Carr University of Art and Design
Bachelor of Fine Arts - BFA, Visual Arts
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