Jonathan Agosta G'Meiner

Operations Manager at Risolv IT Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Guelph, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • French Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Microsoft Certified Professional
    Microsoft
    Oct, 2009
    - Nov, 2024

Experience

  • Risolv IT Solutions Ltd.
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Operations Manager
      • Mar 2014 - Present

      • Business Process Integration, Managed Services Delivery optimization • Procedural improvements, procedural documentation and standardization• IT Project Management, • Service delivery management, Escalations, Root cause analysis

    • Systems Consultant
      • Mar 2010 - Present

      • Client Relations• Vendor Management• Application Support/Troubleshooting• Networking Support/Troubleshooting• Hardware Support/Troubleshooting• Virtual Machine and Virtual Infrastructure support• SharePoint development/Web development• SSRS Report writing• Documentation• Project Management• Problem-solving/Root Cause Analysis• Automation and Scripting• Integration of various systems or data sources• Identifying and documenting business workflows Show less

    • Help Desk Technician
      • Jun 2008 - Mar 2010

  • RinkNet Scouting Software
    • Guelph
    • Bilingual Customer Care Representative
      • Dec 2006 - Jun 2008

  • The Guelph Computer Shop
    • Guelph
    • Computer Technician
      • Dec 2006 - Nov 2007

  • PC Trust
    • Computer Technician
      • Jan 2005 - Apr 2005

Education

  • Ryerson University - G. Raymond Chang School of Continuing Education
    Certified Information Systems Security Professional (CISSP) Course, Computer and Information Systems Security/Information Assurance
    2019 - 2019
  • Humber College
    Computer and Network Support Technician
    2004 - 2006
  • Humber College
    Computer Programming/Programmer, General
    2001 - 2002

Community

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