Jonathan Butters
Customer Relationship Management Manager at Neighbourly- Claim this Profile
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Bio
Samantha Owen
Jon and I worked together for almost three years. He’s very knowledgable and organised, he thinks outside of the box and he knows everything there is to know about excel!! A great guy to work with and would be an asset to any team.
Zoë Colosimo
I've enjoyed working with Jon on Nationwide's local community strategy - he is an absolute pleasure to work with: an expert in his field, with an eye for and an interest in the detail, he is diligent with a great sense of humour. I'd thoroughly recommend him as a great addition to any team particularly in a leadership capacity.
Samantha Owen
Jon and I worked together for almost three years. He’s very knowledgable and organised, he thinks outside of the box and he knows everything there is to know about excel!! A great guy to work with and would be an asset to any team.
Zoë Colosimo
I've enjoyed working with Jon on Nationwide's local community strategy - he is an absolute pleasure to work with: an expert in his field, with an eye for and an interest in the detail, he is diligent with a great sense of humour. I'd thoroughly recommend him as a great addition to any team particularly in a leadership capacity.
Samantha Owen
Jon and I worked together for almost three years. He’s very knowledgable and organised, he thinks outside of the box and he knows everything there is to know about excel!! A great guy to work with and would be an asset to any team.
Zoë Colosimo
I've enjoyed working with Jon on Nationwide's local community strategy - he is an absolute pleasure to work with: an expert in his field, with an eye for and an interest in the detail, he is diligent with a great sense of humour. I'd thoroughly recommend him as a great addition to any team particularly in a leadership capacity.
Samantha Owen
Jon and I worked together for almost three years. He’s very knowledgable and organised, he thinks outside of the box and he knows everything there is to know about excel!! A great guy to work with and would be an asset to any team.
Zoë Colosimo
I've enjoyed working with Jon on Nationwide's local community strategy - he is an absolute pleasure to work with: an expert in his field, with an eye for and an interest in the detail, he is diligent with a great sense of humour. I'd thoroughly recommend him as a great addition to any team particularly in a leadership capacity.
Experience
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Neighbourly
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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Customer Relationship Management Manager
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Dec 2019 - Present
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Nationwide Building Society
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United Kingdom
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Financial Services
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700 & Above Employee
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Corporate Responsibility Manager - Reporting
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Aug 2015 - Nov 2019
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Business Intelligence Project Lead
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Jul 2014 - Aug 2015
Responsibilities:• HR lead for Business Transformation on the successful implementation of a new MI production and reporting tool (Business Intelligence). A key part of the HR Systems Transformation Programme.• Lead the HR MIS team through change and uncertainty by enabling them to understand the application and benefits of the BI tool• Incorporate all HR MIS team requirements into the build of the BI tool at every stage of design and development by attending project meetings to discuss both detailed and high level business requirements• Actively manage risks associated with the project and the impact on HR MIS capabilities• Maintain all additional responsibilities such as Talent and Citizenship reporting• Line management of two individuals with no previous project experienceAchievements:• Positive feedback from a broad range of key project stakeholders across the business Show less
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HR People Insight Practitioner
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Oct 2011 - Jul 2014
Responsibilities• Designed and implemented innovative End User Computing solutions for Citizenship and Leadership & Talent Development• Created a suite of interactive reports for Talent & Succession, including automated grids and Talent profiles• Reviewed, redesigned and developed new and innovative report packs for EIC and DISC, using Nationwide system data and external market information• Implemented a new style of report handling by telling a story using analysis and providing insight• Heavily involved at all stages of the employee satisfaction survey assisting in delivery of reporting to all levels of the business up to and including Board levelAdditional Responsibilities:• Information Security CoordinatorAchievements:• Recognition from Bryce Glover for management of Citizenship database and assistance provided to the team• Numerous PRIDE awards and recognition• Positive feedback from external companies and Senior Executives Show less
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Fraud Intelligence Analyst
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Jan 2011 - Oct 2011
Responsibilities:• Designed custom reports based on requests from team managers and department heads• Ran operational reports on a daily, weekly and monthly basis• Produced SAS queries based on business requirements• Met with stakeholders to evaluate specific requirements and set realistic expectations for delivery• Discussed and agreed on performance tolerances based on the needs of the individual and the business• Involved in forecasting using emergent trendsAchievements:• Received Pride recognition for behaviour and exceeding expectations• Nominated for Employee of the Quarter Show less
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Fraud Analyst
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Aug 2008 - Jan 2011
Responsibilities:• Investigated fraudulent case claims• Initiated Chargeback process to attempt to recover monies lost• Identified areas for improvement and implemented numerous procedural change• Created new Management Information to be used to analyse performance and identify areas of challengeAchievements:• Nominated for Employee of the Quarter
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Education
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1994 - 1997
Swindon College
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1989 - 1994
Commonweal School
Community
