Experience

Bench Accounting

• Canada
• Accounting
• 400 - 500 Employee

• Application Support Analyst

  • Jun 2022 - Present

• Senior Client Success Specialist

  • Dec 2020 - Oct 2022

• Client Success Specialist

  • Aug 2019 - Dec 2020



AMS of UBC Vancouver

• Canada
• Higher Education
• 1 - 100 Employee

• Blue Chip Cafe Shift Supervisor

  • Feb 2017 - Dec 2019

  • Led and delegated tasks to employees to maximize operating efficiency• Trained 15+ staff on customer interactions, team communication and store expectations• Counselled team members for improved performance, documenting developmental growth and providing positive/negative specific feedback.

• Customer Service Representative

  • Sep 2016 - Feb 2017



Ronsons Shoe Stores LTD

• Canada
• Retail
• 1 - 100 Employee

• Data Analyst

  • May 2019 - Jun 2019

  • Analyzed data from Google Analytics, Shopify and Mailchimp to understand Ronsons’ website performance • Researched and recommended tactics to increase Ronsons’ SEO • Interpreted 19 months of data to uncover sale trends and forecast business prospects • Developed a Project Management Plan to assure the successful delivery of the project to multiple Ronsons’ stakeholders. • Analyzed data from Google Analytics, Shopify and Mailchimp to understand Ronsons’ website performance • Researched and recommended tactics to increase Ronsons’ SEO • Interpreted 19 months of data to uncover sale trends and forecast business prospects • Developed a Project Management Plan to assure the successful delivery of the project to multiple Ronsons’ stakeholders.



BCIT Business Management Association

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Marketing Coordinator

  • Sep 2018 - Jun 2019

  • Utilized Adobe Photoshop and Illustrator to promote Special Guest Speaker events • Managed social media platforms using Squarespace, Mailchimp and Facebook • Utilized Adobe Photoshop and Illustrator to promote Special Guest Speaker events • Managed social media platforms using Squarespace, Mailchimp and Facebook



Look Organic Tea

• Vancouver, Canada Area

• Sales Representative

  • Jun 2015 - Jul 2016

  • Assisted customers in selecting their desired product from 84 different loose-leaf teas and informed various health benefits • Completed and increased sales by utilized training procedures, up-selling and cross-selling products • Managed store facility, which included opening and closing, monthly inventory, and daily cash outs • Assisted customers in selecting their desired product from 84 different loose-leaf teas and informed various health benefits • Completed and increased sales by utilized training procedures, up-selling and cross-selling products • Managed store facility, which included opening and closing, monthly inventory, and daily cash outs



Teavana

• United States
• Retail
• 300 - 400 Employee

• Sales Representative

  • May 2013 - Sep 2013