Experience

Zallpy Digital

• Brazil
• IT Services and IT Consulting
• 300 - 400 Employee

• BI Analyst

  • Mar 2022 - Present

  My main responsibility is to analyze the performance of the chatbots used by the company for customer service. I work closely with the IT team to extract, clean, and prepare the chatbot data for analysis. I use data analysis tools such as Python and Power BI to create customized dashboards that provide valuable insights to the company about the chatbots' performance. I analyze the effectiveness of the chatbots in resolving customer problems and the customers' satisfaction with the chatbot service. I work together with the development team to improve the quality of the chatbots and optimize their effectiveness. I provide technical support to internal users of the company, troubleshooting technical issues, and providing training on how to effectively use the chatbots. Additionally, I also perform analyses on other financial products, such as loans and credit cards. I utilize data to identify market trends, customer behavior patterns, and business growth opportunities. Show less



Ministério da Ciência, Tecnologia e Inovação

• Brazil
• Government Administration
• 300 - 400 Employee

• Data Analyst

  • Mar 2020 - Jun 2020

  I worked with various tools, including SQL Server, Power BI, and Python. My main responsibilities included collecting, cleaning, and analyzing data to assist the management team in making informed decisions. Using SQL Server, I executed complex queries on databases to obtain important and relevant information. I also managed the flow of data between different data sources, ensuring data integrity and accuracy. Furthermore, I created and maintained real-time reports using Power BI, enabling the management team to track the company's performance in different areas. These reports provided valuable insights into team performance and the success of company initiatives. Finally, I utilized Python to automate routine tasks, reducing the time spent on manual tasks and allowing me to focus on data analysis. This allowed me to identify important trends and patterns in the data, as well as provide recommendations for operational improvements. Overall, my role as a Data Analyst involved working with a variety of tools to collect, clean, and analyze data, enabling the company to make informed and strategic decisions. Show less



Centro Universitário de Valença - UNIFAA

• Brazil
• Higher Education
• 200 - 300 Employee

• Data Analyst

  • Feb 2018 - Nov 2018

  My main responsibility was to manage and analyze data from Moodle, an online learning platform. I worked closely with the IT team to extract, clean, and prepare Moodle data for analysis. I utilized Business Intelligence tools such as Power BI to create customized dashboards that provided valuable insights for the university's marketing and finance departments. I worked closely with these departments to identify trends and patterns in the Moodle data that could be used for strategic decision-making. I provided technical support for Moodle users, including students, teachers, and administrators. I resolved technical issues and provided training on how to use the platform and access data for reporting and analysis purposes. Additionally, I worked on data analysis projects for other areas of the university, including human resources, student support services, and curriculum development. I provided valuable insights to help the university make informed strategic decisions and enhance the student experience. Show less



Nelcont

• Network Administrator

  • Oct 2013 - Jun 2015

  My main responsibilities included managing and maintaining the company's network, server, as well as the database and ERP systems. I worked closely with the IT team to ensure the availability and stability of the company's infrastructure environment. Regarding network management, I installed, configured, and maintained routers, switches, and firewalls, ensuring data security and integrity. I provided technical support to internal and external users, troubleshooting connectivity issues, and providing guidance on network best practices. Regarding server management, I worked on configuring, updating, and maintaining the operating system and applications. I ensured that servers were always up-to-date and optimized, minimizing downtime and maximizing operational efficiency. I also worked with databases, performing tasks such as installation, configuration, and maintenance to ensure optimal performance. I used scripts and automated tools to perform database backups, restorations, and migrations. Lastly, I managed the company's ERP systems, ensuring they were always up-to-date and functioning properly. I provided technical support to internal and external users, troubleshooting issues, and providing training to maximize system usage. Show less