Experience

Children's Home Association of Illinois

• United States
• Individual and Family Services
• 100 - 200 Employee

• Quality & Performance Improvement Manager

  • Jul 2015 - Present

  • Orchestrate and participate in 42 file review events yearly.• Develop and enhance processes, content curation, learning solutions, and continuous quality improvement initiatives resulting in improved daily activity sufficiency across 3 divisions.• Analyze monthly aggregated data, metrics, and outcomes to cultivate data-driven decision- making strategies to top leadership and directors.• Convey Medicaid policies, project management, and program solutions.• Coach employees on reducing problematic issues, improve time management, and reach stated SMART goals.• Consult with different agency departments and programs and provide performance-based recommendations resulting in at least 10 new implementations of processes or procedures.• Instructional design of Leadership Development Program (HR.com LEAD2018 Award Finalist).• Designed performance metrics to analyze trends in Leadership Development Programs.• Conduct needs analysis and learning solutions to improve leadership practices. • Transform agency-wide file review process, saving cost on paper and printing expenditures.• Facilitate 15 agency trainings yearly within high impact meeting format.• Work collaboratively in project management ventures and influence development solutions.• Introduced technical support for meetings, outcomes, and program usage. Show less

• Clinical Coordinator of Child Welfare Specialists; Residential Transitional Services

  • Nov 2014 - Jul 2015

  • Supervised 5 employees.• Fostered growth in productivity by developing solutions towards program processes and employee tasks.



Illinois State University

• United States
• Higher Education
• 700 & Above Employee

• Student Development

  • Aug 2012 - Jan 2013

  Consulted and disciplined ISU students regarding ISU policy violations and adverse behaviors. Headed and presented on sustainability efforts for University Housing and Services. Created relationships and networked with other university programs. Sustained confidentiality in line with ISU policies. Oversaw employee evaluations of censured clients. Updated Coordinator’s Handbook. Consulted and disciplined ISU students regarding ISU policy violations and adverse behaviors. Headed and presented on sustainability efforts for University Housing and Services. Created relationships and networked with other university programs. Sustained confidentiality in line with ISU policies. Oversaw employee evaluations of censured clients. Updated Coordinator’s Handbook.



Camelot Care Centers

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• In Home Therapist

  • May 2008 - Mar 2012

  • Managed caseload of 18 clients. • Utilized Strength Based and Positive Psychotherapy techniques. • Illustrated expertise in conflict management and interpersonal skills through therapy sessions with clients. • Implemented and led client and staff trainings/presentations. • Influenced collaboration within cost-saving recommendation among case management and clinical team. • Managed caseload of 18 clients. • Utilized Strength Based and Positive Psychotherapy techniques. • Illustrated expertise in conflict management and interpersonal skills through therapy sessions with clients. • Implemented and led client and staff trainings/presentations. • Influenced collaboration within cost-saving recommendation among case management and clinical team.


Family Resources, Inc
• United States
• Civic and Social Organizations
• Assistant Supervisor

  • Oct 2005 - May 2008

Hidden Lake Academy
• Master Level Therapist

  • May 2004 - Sep 2005

Gendlers' Wine and Spirits
• Sales Assoicates

  • 2000 - 2004