Experience

BOHN : REFRIGERACION

• Mexico
• HVAC and Refrigeration Equipment Manufacturing
• 1 - 100 Employee

• Service Engineering Specialist Sr.

  • Feb 2021 - Present

  - Provide professional technical support by visiting Bohn customers with installation, training, corrective, and preventive maintenance in Mexico and Latin America. - Support regional and global customer hotlines by providing 1st level support. - Support to increase the Service contracts coverage and business. - Support sales team for technical questions and aftermarket sales. - Regular customer contacts to ensure maximum satisfaction. - Prepare service and expenses report professionally and on time. Show less



Toyota de México

• Mexico
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Client Service Manager

  • Mar 2020 - Feb 2021

  - Attention, service, and technical advice for automotive industry customers. - Compliance guidance for technical personnel to fulfill Toyota Maintenance Service requirements. - Management of customer and Toyota Maintenance Service automotive portal. - KPI'S fulfillment (sales, times, campaigns, warranties). - Attention, service, and technical advice for automotive industry customers. - Compliance guidance for technical personnel to fulfill Toyota Maintenance Service requirements. - Management of customer and Toyota Maintenance Service automotive portal. - KPI'S fulfillment (sales, times, campaigns, warranties).



Hyundai Motor de Mexico

• Mexico
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Service Advisor

  • Jun 2019 - Mar 2020

  Attention, service, and automotive advice for customers. Management and team leader to achieve KPI'S established by Hyundai Motors Mexico. Hyundai Motors Mexico portal management. Attention, service, and automotive advice for customers. Management and team leader to achieve KPI'S established by Hyundai Motors Mexico. Hyundai Motors Mexico portal management.



IDEAS MOBILIARIUM, S.A. DE C.V.

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Product Engineer

  • Aug 2017 - Dec 2018

  - Retail furniture design and installation for department stores. - Interpretation of architectural plans. - Manufacturing processes review. - Materials and finishes knowledge. - KPI'S Compliance (time, quality, inventory, costs). - Retail furniture design and installation for department stores. - Interpretation of architectural plans. - Manufacturing processes review. - Materials and finishes knowledge. - KPI'S Compliance (time, quality, inventory, costs).