Experience

Riu Plaza The Gresham Dublin

• Ireland
• Hospitality
• 1 - 100 Employee

• General Operative

  • Apr 2019 - Present

  • Providing excellent customer services, professional communications with high level of competence and ensure clients satisfaction. • Maintaining the hotel clean and neat on a daily basis. • Providing excellent customer services, professional communications with high level of competence and ensure clients satisfaction. • Maintaining the hotel clean and neat on a daily basis.



sacred

• United States
• Wellness and Fitness Services

• Financial Service Representatives

  • Nov 2017 - Dec 2018

  • Responded to customer inquiries, providing information on bank accounts, policies, products, and services.• Managed customer profiles, assessed needs of customers, suggesting products and services accordingly.• Researched and resolved service-related problems.Achievements:• Participated in the initial project for market analysis on the creation of a new branch in a remote neighbourhood and performed customer service to introduce the bank to potential new customers. Due to our excellent results and teamwork, the bank decided to open a branch.



CCAA

• Brazil
• Language Schools
• 700 & Above Employee

• Spanish Teacher

  • Jun 2015 - Oct 2017



Rk moveis planejados

• Brazil
• Paper & Forest Products
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2015 - May 2017

  • Developed the social media pages on the Facebook platform creating the brand visual identity and art direction, managing all the content posted, helping to increase sales through strategic reach on social media.• Developed and implemented administrative procedures to ensure efficiency and effectiveness.• Supported the manager with cash flow and budget by making daily online bank payments, processing invoices and verifying the received payments, bank balance and financial controls. • Negotiated agreements with third-parties, suppliers and clients.• Filed documents to maintain an organised and efficient office environment.• Maintained and organised daily office activities.



IntelCav

• Brazil
• Plastics Manufacturing
• 100 - 200 Employee

• Sales Representative

  • Jan 2012 - May 2013

  • Established, developed and maintained positive business and customer relationships.• Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.• Achieved agreed upon sales targets and outcomes within schedule.• Acted as liaison between the sales department and the factory. • Established, developed and maintained positive business and customer relationships.• Performed cost-benefit and needs analysis of existing/potential customers to meet their needs.• Achieved agreed upon sales targets and outcomes within schedule.• Acted as liaison between the sales department and the factory.



SESI - Serviço Social da Indústria / Departamento Nacional

• Brazil
• Civic and Social Organizations
• 700 & Above Employee

• Administrative Assistant

  • Sep 2008 - Jan 2012

  • Assisted and standardized procedures and all supporting documentation to meet the requirements of ISO 9001 and the Brazilian Regulatory Agencies.• Handled all administrative tasks: scheduled travel arrangements, client and staff meetings, answered phone calls, filed and faxed correspondence.• Negotiated agreements with suppliers, third-parties, clients and key users.• Prepared purchase orders, solicited quote proposals and requisitions for services. • Assisted and standardized procedures and all supporting documentation to meet the requirements of ISO 9001 and the Brazilian Regulatory Agencies.• Handled all administrative tasks: scheduled travel arrangements, client and staff meetings, answered phone calls, filed and faxed correspondence.• Negotiated agreements with suppliers, third-parties, clients and key users.• Prepared purchase orders, solicited quote proposals and requisitions for services.