Experience

Scandinavian Biolabs

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Supply Chain Associate

  • Sep 2023 - Present

• Head of Operations

  • Sep 2020 - Aug 2023

  Supply Chain Management & Logistics Management- Scaling operations at Scandinavian Biolabs to encourage an annual revenue growth from 0 to 25 million DKK. - Responsible for sustaining and developing smooth operations in a fast pace, high-growth environment; experienced multiple months with 100% growth MoM. - Appropriately navigated stock-outs, faulty productions, ingredient shortages and delays, and negative cash flows. - Working for continuous improvement measures to reach efficiency gains by driving process optimization; forming dynamic production planning; freight, logistic, and sourcing costs negotiations; and maintaining agility in cashflow. - Developed a worldwide distribution footprint to sustain sales in 65+ countries as an approved and registered exporter while maintaining 11+ SKUs which includes FMCG such as cosmetics and food-grade products. Customer Relations Management- Managing a diverse team of 7, and growing, by driving initiatives, delegating tasks, and encouraging a healthy work environment and culture. - Upholding high SLA achievements with customers by maintaining elite support performances and overall CX. - Forming an automation system to help drive more elaborate, informative responses to customers, improving response times and decreasing workload. - Assessing customer satisfaction following service recovery efforts, routine engagement with SBL and distributors to identify opportunities to improve customer satisfaction and ensure that customers reach their desired outcome and set realistic expectations. - Drafting content for websites and email marketing to improve and grow customer engagement, conversion, brand/product understanding, and reduce churn. Show less