Experience

Proficio

• United States
• Computer and Network Security
• 100 - 200 Employee

• Business Development Representative

  • Mar 2022 - Present



Citrix Systems Singapore Pvt. Ltd.

• Singapore

• Customer Service Representative

  • Nov 2012 - Dec 2021

  -handles calls and emails regarding Citrix product licensing (XenApp, XenDesktop, NetScaler) -assists customers and partners with update requests, invoice requests and certificate requests -handles inbound product requests and forward queries to appropriate team/contact after getting product needs/requirements -assists with issues encountered by both customers and partners from the portal and provides assistance in manual update if needed -manage requests from internal contacts which requires support for customer or partner purchases/renewal -have assisted in doing demand lead calls for 2 to 3 months while Demand Lead Generation Team is still being setup for APAC Show less



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Associate

  • Jun 2012 - Oct 2012

  -handled incoming calls and emails from customers following up on their orders or requesting refund -handled incoming calls and emails from customers following up on their orders or requesting refund



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Contract Specialist

  • Apr 2011 - Apr 2012

  -managed partner applications from APAC and INDIA region -manual checking of requirements and processing of approved applications -sending approved documents back to the requester -handled cases via email on partner queries (SPA and SPLA) -managed partner applications from APAC and INDIA region -manual checking of requirements and processing of approved applications -sending approved documents back to the requester -handled cases via email on partner queries (SPA and SPLA)



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Lead

  • May 2008 - Nov 2010

  -managed agents supporting technical issues with HP desktops-one to one coaching and quality sessions with agents-handled time stamps of agents

• Technical Support Representative

  • Nov 2006 - May 2008

  -handled phone calls regarding DSL online connection issues-supported North America customers-floor walk assisting new agents with difficult cases