Experience

Wallacespace

• United Kingdom
• Events Services
• 1 - 100 Employee

• Catering Manager

  • Apr 2022 - Present

  Catering Manager ensuring smooth meetings, refreshments, and events for corporate clients. Catering Manager ensuring smooth meetings, refreshments, and events for corporate clients.



Nando's UK & IRE

• United Kingdom
• Restaurants
• 700 & Above Employee

• Supervisor

  • Jan 2019 - Apr 2022

  Acting as the first point of contact for all customers and staff members. Ensuring smooth operations by running front and back of house workflows.Performing end of day operations such as safe recording, staff entry and end-of-shift tracking, staff closing procedures monitoring and more.Other responsabilities include: - Performing restaurant opening and closing duties for management team- Stock analysis and restocking based on weekly company forecast - Handling customer complaints and resolving issues- Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks- Recruiting and interviewing new hires- Supervising employees and providing additional training and coaching as needed to ensure everyone is performing with high degree of standards- Managing projects and organising teams to assist in these effortsKey achievements: - Customer experience management periodically on KPI’s and NPS score program, for the period customer satisfaction KPI’s by 80% and NPS 50% each month for 6-months period.- Employees online learning development- Team leader training program and development- Helped significant amount of employees and new hires to achieve senior roles within the company Show less

• Team Leader

  • Jan 2018 - Jan 2019

• Griller

  • Oct 2016 - Dec 2017