Experience

Armorblox (now part of Cisco)

• United States
• Software Development
• 1 - 100 Employee

• Senior Manager of IT and SecOps

  • Apr 2022 - Present

  -Act as project manager for IT projects. Interface with other departments to establish project meets diverse needs and expectations. Review the work of consultants and vendors to ensure it meets technical requirements and is compatible with enterprise architecture. -Provide hands-on expertise in day-to-day security operations (SecOps) including monitoring, reporting, threat intelligence, threat hunting and incident response. -Drove company wide implementations of SSO, Automated ticketing system, SOAR, Reverse-Proxy Access, XDR, Code Scanning, Application Security services, Training Platform, and API-Based Security services. -Manage and ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring. -Responsible for driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures. Show less



Self-employed

• Chicago, Illinois, United States

• Technical Consultant

  • Dec 2021 - Present

  -Providing a wide range of IT and IS consultation services for customers. -Providing a wide range of IT and IS consultation services for customers.



SentinelOne

• United States
• Computer and Network Security
• 700 & Above Employee

• Information Technology Engineer

  • Feb 2018 - Dec 2021

  - Facilitated new application onboarding by working with Business group leadership, vendors, legal, and procurement to maintain a controlled and smooth setup process. - Directed all technical components of global headquarters move and new office build-out process. - Maintain all Infrastructure equipment (Juniper, Mist, PAN and FortiGate, Dell, Windows DC, VCenter) Onsite at global headquarters. - Assisted in 300% Growth over 3 Years by managing procurement, life-cycle, Onboarding, and User IT experience in the United States, EMEA, and APAC region. Show less



CDNetworks

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Team Lead, Customer Support Engineering

  • Dec 2012 - Jan 2018

  - Led the customer Support team by acting as an escalation point, handling priority customers and provided training for the support team. - Worked in Pre-Sales to help Solution Architects and Sales Engineers complete complex customer configurations and introduce the post-sales support team. -Acted as Technical Account Manager and primary support contact for high priority customers and important events. -Supported Tier 1 Console go-live, Two of the top 8 grossing mobile games of all time, multiple brands with Billions in revenue from online sales. Show less



TSP

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Desktop Support Technician

  • Nov 2011 - Dec 2012

  -Provided Technical support to internal and external employees through emails, phone calls and walkups -Executive Support for local executive support teams of Fortune 200 company -Meeting Assistance featuring a full soundboard, projector, lighting and teleconferencing for 500+ local and 10,000+ remote employees -Provided Technical support to internal and external employees through emails, phone calls and walkups -Executive Support for local executive support teams of Fortune 200 company -Meeting Assistance featuring a full soundboard, projector, lighting and teleconferencing for 500+ local and 10,000+ remote employees



TechSkills of San Jose PC Clinic

• Shift Manager / Sr. PC Technician

  • May 2011 - Sep 2011

  -Completing various PC repair services for walk-in customers with laptop and desktop issues. -Oversaw 6 staff including Technicians and Customer Service Reps making final solution decisions and approvals. -Completing various PC repair services for walk-in customers with laptop and desktop issues. -Oversaw 6 staff including Technicians and Customer Service Reps making final solution decisions and approvals.



Transition House, Inc. (Cambridge, MA)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• IT Technician

  • Oct 2007 - Feb 2011

  - Provided day-to-day on-site desktop support and systems maintenance for ~40 workstations during evening hours. - Provided day-to-day on-site desktop support and systems maintenance for ~40 workstations during evening hours.



Santa Barbara School District

• IT Technician

  • Jul 2010 - Jan 2011

  -Provided general desktop and IT services on a team of 4 techs, supporting 25 locations with over 2,500 workstations -Provided general desktop and IT services on a team of 4 techs, supporting 25 locations with over 2,500 workstations