Jon Williams
Senior Data Entry Specialist at FSC Edge- Claim this Profile
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Bio
Credentials
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Become a Customer Support Specialist
LinkedInMay, 2022- Nov, 2024 -
Customer Service: Creating Customer Value
LinkedInMay, 2022- Nov, 2024 -
Customer Service: Managing Customer Expectations
LinkedInMay, 2022- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInMay, 2022- Nov, 2024 -
De-Escalating Conversations for Customer Service
LinkedInMay, 2022- Nov, 2024 -
Innovative Customer Service Techniques
LinkedInMay, 2022- Nov, 2024 -
Managing Employee Performance Problems
LinkedInMay, 2022- Nov, 2024 -
Phone-Based Customer Service
LinkedInMay, 2022- Nov, 2024 -
Serving Customers Using Social Media
LinkedInMay, 2022- Nov, 2024 -
Succeeding as an LGBT Professional
LinkedInMay, 2022- Nov, 2024 -
Writing Customer Service Emails
LinkedInMay, 2022- Nov, 2024 -
Coaching Skills for Leaders and Managers
LinkedInApr, 2022- Nov, 2024 -
Customer Service Foundations
LinkedInApr, 2022- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInApr, 2022- Nov, 2024 -
What Is Scrum?
LinkedInApr, 2022- Nov, 2024 -
ServSafe Manager
National Restaurant Association Educational Foundation (NRAEF)Jun, 2019- Nov, 2024
Experience
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FSC Edge
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Data Entry Specialist
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Sep 2022 - Present
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PepperJax Grill
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United States
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Restaurants
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1 - 100 Employee
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General Manager
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Aug 2017 - Sep 2022
-Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members.-Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.-Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action, motivates and trains.-Has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources.-Ensures that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to.-Ensures that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.-Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.-Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.-Ensures food quality and 100% customer satisfaction.-Ensures complete and timely execution of corporate & local marketing programs.- Proficiency in word, Excel , outlook and PowerPoint . — Million dollars sales Excellence award for 2021 -
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DJ and Promoter
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Oct 2014 - Jul 2017
Popular DJ in an ongoing engagement at a Clifton NJ nightclub. Popular DJ in an ongoing engagement at a Clifton NJ nightclub.
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Rackson Restaurants
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United States
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Restaurants
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1 - 100 Employee
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Shift Coordinator
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Nov 2016 - Jun 2017
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DJ and Promoter
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May 2014 - Sep 2014
As a DJ and promoter, increased the crowds at a Linden NJ nightclub significantly. As a DJ and promoter, increased the crowds at a Linden NJ nightclub significantly.
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Diamond Wireless (A Wireless)
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United States
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Retail
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200 - 300 Employee
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Sales Representative
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Aug 2013 - Feb 2014
Kiosk at BJ’s Wholesale Club. Shortly after starting, my co-worker left suddenly. Allowing me to learn product knowledge quickly to help customers. My managers Joe and Alex were key to my being able to gain more product knowledge, improve my sales tactics, and learning the operations. This enabled me to work independently and perform well. Kiosk at BJ’s Wholesale Club. Shortly after starting, my co-worker left suddenly. Allowing me to learn product knowledge quickly to help customers. My managers Joe and Alex were key to my being able to gain more product knowledge, improve my sales tactics, and learning the operations. This enabled me to work independently and perform well.
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Various Positions
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Aug 2012 - Aug 2013
Trained in various positions. Learned the operational systems for both the front and back of the house. Trained in various positions. Learned the operational systems for both the front and back of the house.
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Education
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Penn Foster Career School
Drafting w/ Autocad, Drafting w /Autocad -
Herkimer County Community College
Associate of Applied Science, Radio and Television Broadcasting -
Seneca vocational High School
Diploma, CAD/CAM