Experience

Acceptd

• United States
• Software Development
• 1 - 100 Employee

• Support Manager

  • Jul 2019 - Present



The Select Group

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• End User Support

  • Oct 2018 - Jul 2019



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius

  • Jul 2016 - Oct 2018

  As a Genius, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, I offer solutions to quickly get users up and running again. Even if I am juggling more than one customer, I stay conscious of their time demands as well as my own. I fulfill Apple's service commitment with style, speed, and skill. And I earn the trust of customers and coworkers alike as I offer guidance, knowledge, and even tips and training.



thinkCSC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk/NOC Technician

  • Mar 2015 - Jul 2016

  Position Summary Provide remote Workstation, Server, Network Infrastructure, and IT consulting services to thinkCSC clients. Handle level one telephone and email technical support requests. Work with Systems/Network Engineering team to escalate and schedule work as needed. Perform proactive remote monitoring and remediation for client networks. Reports to the Director of Network Services, and assists the Network Services team and Warranty Services team when needed. Specific Duties Respond to client telephone and email technical support requests (TSR) Perform remote work as assigned by Director or Engineering Team Assist in keeping client infrastructure documentation up to date Perform system assembly and software installation for new client equipment Accurately complete call logging and service orders for proper billing Assist sales team through research and gathering client technical data Work independently and with fellow team members to achieve utilization objectives Follow a thorough planning and follow-through process for all aspects of the job Complete training objectives as assigned to stay current with emerging technology Perform such other duties as may be temporarily or permanently assigned



Jacksonville Sheriff Office

• United States
• Government Administration
• 400 - 500 Employee

• Information Technology Analyst

  • Oct 2010 - Feb 2015

  Responsibilities include diagnosing and Maintaining functionality of 2500+ desktop and laptop computer systems. Assist customers in determining the most cost effective computer solutions that will suit their needs for desktops, laptops, tablets, and printers. Hands-on experience analyzing failed equipment and managing solutions for hardware and software. First hand experience for troubleshooting Windows 7 and 8, Mobile phones (android, blackberry and apple, Tablets (Android and apple), and printers. Additionally, knowledge includes practical use and hands-on experience with Active Directory, SCCM, quickbooks, Microsoft office, and Inventory Systems, such as Track-it. Maintain Desktop Operating Systems, including updates to internal software.



Jacksonville Sheriff's Office

• United States
• Law Enforcement
• 300 - 400 Employee

• Community Service Officer

  • Aug 2009 - Oct 2010

  Handling high stress situations with a calm demeanor. Dealing with people that are very annoyed and working to calm them down and deal with high risk jobs. Having to make tough decisions in a moments notice. Directed traffic flow and changed traffic patterns to manage traffic build up. Responsible for my own calls and handling my own work load. Handling high stress situations with a calm demeanor. Dealing with people that are very annoyed and working to calm them down and deal with high risk jobs. Having to make tough decisions in a moments notice. Directed traffic flow and changed traffic patterns to manage traffic build up. Responsible for my own calls and handling my own work load.



Linear Solutions Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Pharmacy Manager

  • Aug 2006 - Aug 2009

  I entered in the prescription for account representatives in a timely manner. I managed 30 accounts and made sure that all prescriptions were correct and up to date. Involved a lot of data entry and quick typing. Had a set weekly goal that had to be met. Interaction and handling questions from account representatives. I entered in the prescription for account representatives in a timely manner. I managed 30 accounts and made sure that all prescriptions were correct and up to date. Involved a lot of data entry and quick typing. Had a set weekly goal that had to be met. Interaction and handling questions from account representatives.



Chick-fil-A Restaurants

• 700 & Above Employee

• Team Member

  • Jun 2005 - Jul 2006

  Being a team member involved Handling transactions at the register. Providing great customer service to all customers. Making sure the food level were stocked for the appropriate time of day. Working along side other employees with a great attitude and willingness to serve. Being a team member involved Handling transactions at the register. Providing great customer service to all customers. Making sure the food level were stocked for the appropriate time of day. Working along side other employees with a great attitude and willingness to serve.