Chief of Staff

• Jan 2021 - Present

Membership Sales Director

• Sep 2019 - Dec 2020

Increased recruitment, retention, and recapture numbers, growing membership revenue by 5% before the Covid-19 pandemic hit; Retained 82% of members during the pandemic closure period by individually speaking with the majority of members in a fundraising capacity; Strategized revenue growth opportunities with senior leaders making decisions driven by data analysis; Cultivated new community relationships with veteran and senior low-income housing groups and grew corporate partnerships; Led a team of three full-time membership staff, striving to encourage, teach, and collaborate to maximize potential. Show less

Account Manager

• Feb 2018 - Sep 2019

Managed 15-20 school accounts with ARR ranging from $70-150k each; Acted as a consultant and thought leader to school principals, IT directors, and other leaders; Guided various departments and school leaders through the steep software learning curve; Worked closely with clients to establish project focus and timelines, ensuring all necessary parties were involved and project details were effectively communicated, tracked, scheduled, executed, and maintained. Managed 15-20 school accounts with ARR ranging from $70-150k each; Acted as a consultant and thought leader to school principals, IT directors, and other leaders; Guided various departments and school leaders through the steep software learning curve; Worked closely with clients to establish project focus and timelines, ensuring all necessary parties were involved and project details were effectively communicated, tracked, scheduled, executed, and maintained.

Faculty Support Specialist

• Aug 2016 - Feb 2018

Supported four faculty members in the Negotiation, Organizations, and Markets Unit Managed the online learning management system used for MBA courses with extreme detail and clarity; Organized and led mock negotiations for multiple Negotiations courses each semester and recorded and analyzed the results and was point person for MBA students; Provided research services, including proofreading, copyediting, creating tables/figures, preparing slide decks, data collection, quantitative analysis, coding, and more, assisting in the publication of over 3 HBS cases and over 15 articles. Show less

Assistant Director, Student Affairs

• Apr 2015 - Jul 2016

Served on school leadership team; planned and organized school events/activities with interests of students and staff in mind, managing budgets and coordinating fundraising; founded the high school athletic program acting as athletic director; provided discipline support when necessary; taught a high school leadership class; coordinated a comprehensive after school program; created safety plans and procedures and implemented them through drills and clear communication; intentionally learned about the culture and needs of the community by engaging with students and families. Show less

Therapeutic Mentor

• Dec 2013 - Apr 2015

Offered structured one-to-one, strengths-based support to youth with emotional, behavioral, and learning challenges for the purpose of addressing daily living, social, and communication skills; built strong working relationships with referring agencies, community organizations, schools, and other resources in the area; became familiar with and sensitive to diverse cultures, ethnicities, and personal interests in order to appropriately develop and provide activities aimed at reaching designated goals for each individual. Show less

Marketing Coordinator

• Dec 2012 - Nov 2014

Assisted the Program Manager with various tasks including collateral development, customer satisfaction analysis, product development and service programs; developed and implemented successful email marketing campaigns; delivered and utilized data to attract further sales; developed B2B sales skills while developing relationships with customers across North America; responsible for coordinated management of related projects; provided administrative help and performed any related duties as requested. Show less

Substitute

• Jan 2014 - Jun 2014

Assisted students with academics, while utilizing modifications and accommodations written into their IEPs at an alternative high school; created a classroom environment conducive to learning and helping students with emotional and behavioral health needs; developed positive, trusting relationships with students. Assisted students with academics, while utilizing modifications and accommodations written into their IEPs at an alternative high school; created a classroom environment conducive to learning and helping students with emotional and behavioral health needs; developed positive, trusting relationships with students.

Account Executive

• Jun 2013 - Dec 2013

Acted as a link between the client and company in a sales and relationship-building role; Responsible for the coordination of advertising campaigns in both print and online formats; met with prospective clients face to face as well as made calls to discuss advertising needs, present solutions, and aim to formulate a successful marketing strategy and campaign with marketing directors of companies of all sizes. Acted as a link between the client and company in a sales and relationship-building role; Responsible for the coordination of advertising campaigns in both print and online formats; met with prospective clients face to face as well as made calls to discuss advertising needs, present solutions, and aim to formulate a successful marketing strategy and campaign with marketing directors of companies of all sizes.

Student Payroll Manager

• Jan 2011 - May 2013

Responsible for payroll of 100+ student employees at the Bennett Center; administering memberships; excelling in customer service; setting up events; solving general problems; opening/closing building per building procedures; promoting and selling of products; handling of cash duties and register; leading and managing other front desk workers. Responsible for payroll of 100+ student employees at the Bennett Center; administering memberships; excelling in customer service; setting up events; solving general problems; opening/closing building per building procedures; promoting and selling of products; handling of cash duties and register; leading and managing other front desk workers.

Middle School Boys Soccer Coach

• Sep 2012 - Oct 2012

Coached and taught soccer to middle school students with language-based learning disabilities; responsible for the supervision of 16 student athletes; responsible for transporting students to and from practices and games; implemented teaching of character, respect, and fairness. Coached and taught soccer to middle school students with language-based learning disabilities; responsible for the supervision of 16 student athletes; responsible for transporting students to and from practices and games; implemented teaching of character, respect, and fairness.

Day Camp Team Leader

• Jun 2011 - Aug 2012

Assisted Day Camp Director in the oversight and leadership of a group of Day Camp Counselors; provided activities and logistics on a daily basis; assisted in staff training, staff meetings, and program development; assisted the Day Camp Director in putting together an inventory and end of summer report; managed and communicated duties to other counselors; performed any other duties assigned by Day Camp Director. Assisted Day Camp Director in the oversight and leadership of a group of Day Camp Counselors; provided activities and logistics on a daily basis; assisted in staff training, staff meetings, and program development; assisted the Day Camp Director in putting together an inventory and end of summer report; managed and communicated duties to other counselors; performed any other duties assigned by Day Camp Director.