Experience

iiExperts, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Manager & Design Lead

  • Feb 2008 - Present

• IT Manager & Design Lead at iiExperts, LLC

  • Feb 2008 - Present

• IT Manager

  • Jan 2007 - Present



Nurses Direct

• Mansfield, TX

• Independent Distributor

  • 2005 - 2012

  Medical uniform sales revenue of half a million dollars during tenure with distribution company. Full administrative support to run business, including maintaining inventory levels, billing, customer service, etc. On-site delivery and regular customer interactions to secure sales. Medical uniform sales revenue of half a million dollars during tenure with distribution company. Full administrative support to run business, including maintaining inventory levels, billing, customer service, etc. On-site delivery and regular customer interactions to secure sales.



5 Star Storage & Contract Postal Unit

• Mansfield, TX

• Front Office Manager

  • 2005 - 2007

  Managed marketing campaigns to drive sales and introduce new customer base; increased tenancy by 19% in less than one year. Full administrative office support including first contact with clientele, billing tenants, property auctions, daily and monthly reporting, management of part time employees, full inventory management and compliance audits completion required by U.S. Postal Service. Trained regional managers at new locations. Managed multi-million dollar facility containing 400 storage spaces; maintained property's appearance and functionality.



Golfsmith International

• United States
• Retail
• 500 - 600 Employee

• Sales Associate & Tennis Racket Repair Specialist

  • 2004 - 2005

  Received US Racket Stringers Association’s Master Racquet Technician’s certification after month-long study preparation and completion of testing and training course. Lead tennis specialist, interfacing and advising customers on tennis equipment purchases. Received US Racket Stringers Association’s Master Racquet Technician’s certification after month-long study preparation and completion of testing and training course. Lead tennis specialist, interfacing and advising customers on tennis equipment purchases.



Texas Roadhouse

• United States
• Restaurants
• 700 & Above Employee

• Server

  • 2003 - 2004

  Worked within diverse team to welcome guests and provide excellent customer service. Competitive sales environment with challenge to upsell food and alcohol. Worked within diverse team to welcome guests and provide excellent customer service. Competitive sales environment with challenge to upsell food and alcohol.



TGI Fridays

• United States
• Restaurants
• 700 & Above Employee

• Server

  • 2002 - 2003

  Management role as Shift Leader included leading exceptional kitchen and server staff. Trained new servers on restaurant protocols, proper food handling, kitchen safety, and customer service expectations. Selected to participate in regional training meetings on leadership and performance. Management role as Shift Leader included leading exceptional kitchen and server staff. Trained new servers on restaurant protocols, proper food handling, kitchen safety, and customer service expectations. Selected to participate in regional training meetings on leadership and performance.



American Freightways

• Grand Prairie, TX

• Forklift Operator, Freight Handler, and Overage Shortage & Damaged Handler

  • 2000 - 2002

  Loading and unloading trailers containing freight varying from hazardous materials, expensive electronics, consumables, etc. Worked in dangerous environment focusing on safety, teamwork and performance. Responsible for state-wide strategic relocation of overage, shortage and damaged materials. Loading and unloading trailers containing freight varying from hazardous materials, expensive electronics, consumables, etc. Worked in dangerous environment focusing on safety, teamwork and performance. Responsible for state-wide strategic relocation of overage, shortage and damaged materials.



Discount Tire

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Tire Tech

  • 1999 - 2000

  Full customer service responsibilities, including changing and balancing tires, repairs, stocking inventory and transportation of tires/rims between store locations. Daily interaction with customers to determine their concerns and pinpoint the best solution. Competitive, performance-driven team player driven to excel and motivated by quota requirements. Full customer service responsibilities, including changing and balancing tires, repairs, stocking inventory and transportation of tires/rims between store locations. Daily interaction with customers to determine their concerns and pinpoint the best solution. Competitive, performance-driven team player driven to excel and motivated by quota requirements.



Cooper Street Animal Clinic

• Arlington, TX

• Kennel Tech

  • 1997 - 1999

  Daily assisted doctors by administration of medication, feedback on status of post-operative animals, delivery of lab work and development of x-rays. Unofficial surgical tech assistant. Daily assisted doctors by administration of medication, feedback on status of post-operative animals, delivery of lab work and development of x-rays. Unofficial surgical tech assistant.