Experience

Tropical Ford

• United States
• Automotive
• 1 - 100 Employee

• Business Development Specialist

  • May 2019 - Present



Acorn Stairlifts, Inc.

• United States
• Medical Device
• 300 - 400 Employee

• • Jan 2015 - Feb 2019

  High paced call center environment Responsible for managing inbound/outbound call agents as well as follow up sales agents. Ensure timely manging of leads and that appropriate follow up is completed daily to optimize performance for designated geographical area. Daily tasks include ensuring adequate appointment counts are set for day/week for each field rep. Logistic scheduling of drive time to maximize appointment possibilities. Formulate a plan to meet daily revenue matrix and coordinate between outside sales agents and inside follow up agents to ensure success. Locate missed opportunities for appointments, onsite sales and follow up sales. Ensure accuracy of client file to allow future sales opportunity. Staying up to date on Technical information pertaining to product specs and installation. Maintain reports for each employee tracking conversion, revenue, and trends. Training, coaching, live call assisting agents. Weekly and monthly performance reporting for agents in conjunction with the assigned geographic area to home office for assistance in locating growth opportunities. Interviewing potential candidates. Discipline, inclusive of termination of employees. Daily reconciliation of employee time punches for accurate recording and pay. Commission calculations and corrections. Logistical Scheduling and technician dispatching General P&L for designated areaLogistic Scheduling Team Show less

• • Oct 2012 - Jan 2015

  Responsible for maintaining the available daily schedules for the 100+ service and installation technicians by optimizing routes, scheduled jobs and inventory. Work interdepartment to coordinate inventory shipments, travel and technician absences. Receive and make calls to schedule client installations, service or breakdown appointments. Train and assist the scheduling team on how to utilize provided tools and software to meet required stats.



Hoveround Corporation

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• • Jun 2009 - Oct 2012

  Receiving potential client information packets with health insurance, doctors practice information and potential evaluation date. Facilitate faxing of required documents for evaluation date and completeness for submission to patients insurance for coverage. Verification of client insurance, covered benefits and out of pocket maximums. Reviewing completed paperwork received from doctors offices to ensure accuracy and eligibility to receive a power wheelchair. If information is missing or incorrect, contacting the doctors office for a verbal review and request for resubmission of corrected paperwork. Coordinating follow up with patient to ensure paperwork is returned from the assigned physician within set timeframes. Locating and facilitating Physical Therapy locations as per insurance requirements. Medicare and medicaid validation and ensuring all guidelines are met before any request is submitted. Show less

• • Jan 2009 - Jun 2009

  Inbound/Outbound call rep responsible for intake of client information for processing in effort to obtain a power wheelchair. Ensure accuracy of client information, Health insurance carrier, policy number and SSN for validation. Completing necessary questionnaire in regards to client MRADL information, Physician information and facilitating a mobility evaluation via 3 way call if one is not already established. Processing potential client packet with 100% accuracy to meet conversion metrics. Show less