Jon Sutton

ITAD Supervisor at Auditmacs
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • CCNA: Enterprise Networking, Security, and Automation
    Cisco Networking Academy
    Dec, 2021
    - Nov, 2024
  • ITIL Foundation Level
    AXELOS Global Best Practice
    Aug, 2021
    - Nov, 2024
  • CCNA: Switching, Routing, and Wireless Essentials
    Cisco Networking Academy
    May, 2021
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Dec, 2019
    - Nov, 2024
  • Network Infrastructure (T.C.)
    Florida State College at Jacksonville
  • Network Support Technician (T.C.)
    Florida State College at Jacksonville

Experience

  • Auditmacs
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • ITAD Supervisor
      • Jan 2023 - Present

      -Continuation of eBay duties with the added responsibility of communicating with eBay customers to assist with sales and troubleshooting issues-Supervising a team of technicians to ensure efficiency along with team balance-Fulfilling client requests for on-site IT equipment pickups-Assists with local and regional on-site deployments of setting up computers for clients-Maintain processes to further develop for increased efficiency and profitability

    • IT Services Team Lead
      • Dec 2021 - Jan 2023

      -Continuation of eBay processes including listing and order fulfillment-Onboarding and training new hires to be prepared to accomplish their duties-Creating and updating process documents to accurately describe processes and follow standards-Ensuring quality control of configuration items throughout all steps of the process-Communicating needs and issues to direct managers and kept relations with neighboring departments-Managing team member's duties to maximize efficiency in processes-Assisting in process changes by providing input and troubleshooting issues-Fulfilled client requests for on-site IT equipment pickups

    • IT Services Level 1
      • Jun 2020 - Dec 2021

      -Created configuration items in ServiceNow to be used throughout the whole ITAD process-Ensured client data was properly secured to be disposed -Managed asset locations both in ServiceNow and in our warehouse-Refurbished computers, smartphones, networking devices, and miscellaneous items using many methods including testing software such as PhoneCheck and custom-made scripts for Windows and Mac-Created eBay listings of recertified devices by editing templates, taking photos, and researching items to get descriptions and price ranges-Prepared orders to be shipped out by performing a final inspection and creating shipping labels through the FedEx Ship Manager software

  • Solera, Inc.
    • United States
    • Information Technology & Services
    • 700 & Above Employee
    • Apprentice
      • Jan 2019 - Jun 2020

      Building and refurbishing laptops for resale with proceeds going to charity which were made available by Solera Holdings. Building and refurbishing laptops for resale with proceeds going to charity which were made available by Solera Holdings.

Education

  • Florida State College at Jacksonville
    Bachelor of Applied Science - BASc, Computer Systems Networking and Telecommunications
    2022 - 2024
  • Florida State College at Jacksonville
    Network Systems Technology, Computer and Information Sciences and Support Services
    2020 - 2022

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