Experience

Institute of Employability Professionals

• United Kingdom
• Business Skills Training
• 1 - 100 Employee

• Director

  • Oct 2018 - Present

  As a Board member I share the responsibility for shaping the strategy of the IEP, working with a wide range of stakeholders across the sectorAs Chair of the Fellowship Committee, my role is to shape the future of the Fellowship offer As a Board member I share the responsibility for shaping the strategy of the IEP, working with a wide range of stakeholders across the sectorAs Chair of the Fellowship Committee, my role is to shape the future of the Fellowship offer



Central London Forward

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Senior Contracts Manager

  • Nov 2020 - Present

  Central London Forward (CLF) is a sub-regional partnership for Central London covering 12 local authorities.Established in 2007, CLF exists to advocate and support the collective interests of its membership through the provision of strategic policy advice, research, advocacy and programme management.Our goal is to improve the lives of our residents by working together to drive inclusive growth within the Central London area, to ensure our resident’s access the skills, jobs, homes, and support required to benefit from Central London’s dynamic economy.Our membership is made up of ten member boroughs (Camden, the City of London, Hackney, Islington, Kensington and Chelsea, Lambeth, Southwark, Tower Hamlets, Wandsworth and Westminster) joined by two associate member boroughs (Haringey & Lewisham) for our work on employment and skills.In my role, I am responsible for the performance, compliance, quality, risk and finance of all of the employment and skills contracts that we commission or deliverContract value circa £100 million



Shaw Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Head of Operations (Work & Health)

  • Dec 2017 - Jul 2020

  • Responsible for all Work & Health Programme delivery across Shaw Trust, covering the Central, Home Counties and West London regions• Accountability for circa. £30 million contract value per annum• Responsible for around 400 staff and over 30 delivery partners • Integration of all private, public and third sector services to enhance delivery• Strategic partnership engagement and supply chain management • Support the Executive Team to realise the organisational strategy, organic growth and mergers & acquisitions• Develop and maintain a wide range of stakeholder partnerships and lead on various business improvement projects for the organisation

• Head of Work Programme

  • Dec 2015 - Dec 2017

  • Overall responsibility for all Work Programme delivery across Shaw Trust (£15 million per annum contract value)• Lead a team of senior managers to deliver both prime and sub contracts across seven regions (CPAs)• Responsible for around 250 staff, working from over 40 sites• Support the business development team to prepare tender for Work & Health Programme

• Head of Justice Services

  • Jul 2015 - Dec 2015

  • Lead a team of Operations Managers and a Supply Chain Manager to deliver four NOMS CFO3 contracts across three regions, working out of over 20 prisons and 50 community sites• Increased contractual performance by overall 45% in less than three months• Introduced systems and processes to improve contractual compliance, including reducing rejection rates from an average of 40% to below 3%• Develop and maintain strategic partnerships within the Justice Sector, working with a wide range of stakeholders and supply chain partners

• Regional Head of Operations

  • Jul 2013 - Jun 2015

  • Manage a team of Business and Operations Managers, to ensure all KPI’s are met/exceeded, coaching and supporting managers as required• Responsible for around 80 staff, with 6 Direct Reports• Contract management of Work Programme sub-contracts in three CPA’s, covering Hampshire and Isle of Wight, Surry, Sussex and Kent and Gloucs, Wiltshire and Somerset• Seconded to lead the internal delivery of the Prime WP contract in CPA4, East London, taking CDG from 33rd to 15th in National league tables in just 6 months • Control of all regional budgets, delivering £500k above contribution target in FY2014/15• Multi-site management (total of 12 sites in region)



PeoplePlus UK

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Operations Manager

  • Jun 2011 - May 2013

  • Responsible for around 50 staff, with 4 Direct Reports• Control of annual budget of £4 million• Ensuring all Key Performance Indicators are met, for contracts including The Work Programme, ESF Families and NEET in the Birmingham and Solihull area• Oversee all HR functions, handling grievance and appeals processes• Represent the business at external partnership meetings • Responsible for around 50 staff, with 4 Direct Reports• Control of annual budget of £4 million• Ensuring all Key Performance Indicators are met, for contracts including The Work Programme, ESF Families and NEET in the Birmingham and Solihull area• Oversee all HR functions, handling grievance and appeals processes• Represent the business at external partnership meetings



Juniper Training Ltd

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Employment Manager

  • Oct 2005 - Jun 2011

  • Oversee all welfare to work contracts, across 10 sites within the Midlands region• Manage centralised teams, including employer engagement, in-work support and outreach • Organisational business improvement, including accreditation for Investors In People and Best Companies• Tender and operational delivery of various contracts, funded by DWP, ESF, LSC, SFA, ERDF, YPLA, WNF• HR functions, including recruitment & selection, appraisal, disciplinary and grievance• Experience of TUPE and employment tribunals • Experience of ALI and Ofsted inspections (Common Inspection Framework)



FabTech Automotive Ltd

• Sales & Marketing Manager

  • Jan 2004 - Jan 2005

  • Managed teams of Sales Executives, Account Managers, Telesales Operatives and a Marketing Assistant• Responsible for around 20 staff, with 3 Direct Reports• All HR functions, from recruitment and selection, to disciplinary and appraisal• Nominated health & safety officer for the organisation• Developed and implemented policy and procedure• Increased turnover from £6.3 million to £11.2 million in less than 12 months • Managed teams of Sales Executives, Account Managers, Telesales Operatives and a Marketing Assistant• Responsible for around 20 staff, with 3 Direct Reports• All HR functions, from recruitment and selection, to disciplinary and appraisal• Nominated health & safety officer for the organisation• Developed and implemented policy and procedure• Increased turnover from £6.3 million to £11.2 million in less than 12 months



Global Video PLC

• Area Manager

  • Jan 2002 - Dec 2003

  • Full accountability for financial performance for 12 branches within the West Midlands area• Overall responsibility for over 70 staff and 12 Branch Managers• Leading staff development across the area• Leading recruitment and selection across the area • Full accountability for financial performance for 12 branches within the West Midlands area• Overall responsibility for over 70 staff and 12 Branch Managers• Leading staff development across the area• Leading recruitment and selection across the area



Yum! Brands

• United States
• Restaurants
• 700 & Above Employee

• Restaurant General Manager

  • Jan 2001 - Dec 2001

  Responsible for managing brands including KFC and Pizza Hut Responsible for managing brands including KFC and Pizza Hut



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Team Leader

  • Mar 2000 - Jan 2001

  Supervised a team of Customer Service Agents in the mobile contact centre Supervised a team of Customer Service Agents in the mobile contact centre