Jon Scott
Regional network executive at Connect Distribution Ltd- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Birmingham, England, United Kingdom, UK
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Experience
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Connect
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United Kingdom
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Retail
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100 - 200 Employee
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Regional network executive
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Oct 2012 - Present
To be the main point of contact for management level customer and client escalations Taking and retaining full responsibility of customer and client escalations Dealing directly with key contracts and nationwide service providers to assist with all enquiries Managing ageing jobs and putting measures in place to prevent escalations Supporting the Contact Centre management team, on escalated issues and complaints Assisting the management team to monitor work flow, whilst maintaining departmental KPIs Show less
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Education
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Warley high school
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