Experience

GEN-TECH (AZ, NV, CO, NM)
• United States
• Utilities
• 1 - 100 Employee
• Project Manager

  • Feb 2022 - Present


Kohler Co.

• United States
• Manufacturing
• 700 & Above Employee

• • Jul 2018 - Feb 2022

  • First exposure in a management and leadership role with two reports.• Provide technical & warranty support to distributors, dealers, and end customers for Kohler Power Systems industrial products and accessories. • The technical support pertains to all aspects of the product such as the controls, alternator, engine, accessories, tanks, and enclosures. • Assist the warranty administrator with review of warranty claims of high dollar amounts to determine if they are valid. • Assist supplier recovery with analysis of returned warranty parts.• More involvement with field service support of the new Kohler KD Engines. Show less

• • Aug 2005 - Feb 2022

  • Provide technical & warranty support to distributors, dealers, and end customers for Kohler Power Systems products and accessories. • The products supported are the following: Residential, Marine, Mobile, Industrial, Transfer Switches, Communication Accessories, and Engine Diagnostic & Monitoring Software. • The technical support pertains to all aspects of the product such as the controls, alternator, engine, accessories, tanks, and enclosures. • Assist the warranty administrator with review of warranty claims of high dollar amounts to determine if they are valid. • Assist supplier recovery with analysis of returned warranty parts. • Respond to end customer letters & phone calls pertaining to product complaints, warranty disputes, and technical questions. • Travel to jobsites to assist with technical & warranty issues that cannot be handled over the phone. Some travel required to rebuild customer confidence and relations.• Review technical publications for release. Some occasions may require drafting the document to improve interpretation or address a specific repair.• Occasional project management practices required to resolve large scale issues. Show less



US LEC

• United States
• Telecommunications

• • Apr 2002 - Feb 2004

  • Perform order management and coordinate installation of telecommunications equipment.• Central Office engineering, co-location engineering, project management, vendor relations, and operations relations.

• • Apr 2001 - Apr 2002

  • Tier II technical support for the data circuit issues. • Experience with router configurations such as Cisco, Juniper, Adtran, Netopia, & Lucent.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• • Mar 1999 - Mar 2001

  • Coordinate installations of network equipment.• Provide software and hardware technical support for Cisco switches & routers and other legacy AT&T network data equipment.

• • Mar 1999 - Apr 2000

  • Perform order management and coordinate installation of telecommunications equipment.• Installation & product supplier management.



Worldspan

• IT Services and IT Consulting
• 1 - 100 Employee

• Network Technician

  • Aug 1998 - Mar 1999

  • Provide second level support for data network issues for the airline industry ticketing systems. • Provide second level support for data network issues for the airline industry ticketing systems.



-

• United States
• Restaurants
• 1 - 100 Employee

• Automotive & Heavy Equipment Technician

  • Jun 1988 - Oct 1996

  Perform troubleshooting and repairs ranging from light to heavy-duty tasks on cars, trucks, and heavy equipment. Perform troubleshooting and repairs ranging from light to heavy-duty tasks on cars, trucks, and heavy equipment.