Experience

American Cover Design

• United States
• Retail
• 1 - 100 Employee

• Ecommerce Specialist

  • Dec 2019 - Present

  Manage operations on a daily basis- Process daily orders- Inventory management- Customer service- Product maintenanceAssist with process improvement- Provide qualitative and quantitative observations to aid in the improvement of current processes Manage operations on a daily basis- Process daily orders- Inventory management- Customer service- Product maintenanceAssist with process improvement- Provide qualitative and quantitative observations to aid in the improvement of current processes



Phase Line Leadership & Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Curriculum Manager

  • Sep 2018 - Jan 2020

  Manage client communications and expectations- Assist with record keeping- Internal process improvement and implementation- Assist with module development Manage client communications and expectations- Assist with record keeping- Internal process improvement and implementation- Assist with module development



GRAPA

• United States
• Telecommunications
• 1 - 100 Employee

• Training Specialist

  • Mar 2017 - May 2019

  Manage client communications and expectations- Assist with training operations- Internal process improvement and implementation Manage client communications and expectations- Assist with training operations- Internal process improvement and implementation



C3/CustomerContactChannels, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Operations Manager

  • May 2016 - Jan 2017

  Manage client communications and expectations are consistently met- Manage financials through servicing and performance management- Develop supervisors into future account leaders- Maintain a fun and productive environment for all stakeholders- Maintain a cohesive environment across different departments to generate results and improve performance Manage client communications and expectations are consistently met- Manage financials through servicing and performance management- Develop supervisors into future account leaders- Maintain a fun and productive environment for all stakeholders- Maintain a cohesive environment across different departments to generate results and improve performance

• Training and Quality Supervisor

  • Aug 2011 - Oct 2015

  Analyze and revise training curriculum to improve training performance- Collaborate with account partners to gather best practices and provide feedback regarding current account processes- Ensure trainers are consistently meeting if not exceeding the client's expectations through coaching and developmental plans- Collaborate with operations managers in formulating trainings that further drives performance- Partnered with clients to improve current processes and performance of the account



NCO Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Training Supervisor

  • Feb 2007 - Mar 2010

  Conducted business reviews to foundation trainers for continuous development- Led, trained, coached, developed and assessed both agents and non-agents in communication, customer service and other target areas of their position to meet objectives- Maintained company policies and procedures Conducted business reviews to foundation trainers for continuous development- Led, trained, coached, developed and assessed both agents and non-agents in communication, customer service and other target areas of their position to meet objectives- Maintained company policies and procedures