Jon Nelson

Customer Service Manager at LaMettry's Collision®, Glass and More
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Minneapolis-St. Paul Area
Skills

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Credentials

  • ASE Master
    Automotive Service Excellence
    Jan, 2006
    - Nov, 2024

Experience

  • LaMettry's Collision®, Glass and More
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Customer Service Manager
      • Jul 2022 - Present

  • City of Savage
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Advisory Communications Commission
      • Jan 2020 - Present

  • Element Fleet Management
    • Canada
    • Financial Services
    • 700 & Above Employee
    • Managed Maintenance Analyst
      • Jan 2000 - Jul 2022

      Quality Assurance and Roadside Assistance Resolution. Quality Assurance and Roadside Assistance Resolution.

  • Element Fleet Management (Formerly GE Capital Fleet Services)
    • Eden Priaire, MN
    • Resolution / Maintenance Specialist Executive Fleets
      • Jan 2000 - Jan 2020

      • Serve as a cross functional subject matter expert supporting the technical services team. • Provide consultation to clients to help streamline their maintenance requirements to reduce overall maintenance spend while remaining DOT compliant. • Develop process improvements for the business as well improving the customer experience through evaluating inbound phone calls for quality assurance. ● Support client executive fleets, act as a liason for maintaining C level company vehicles. • Serve as a cross functional subject matter expert supporting the technical services team. • Provide consultation to clients to help streamline their maintenance requirements to reduce overall maintenance spend while remaining DOT compliant. • Develop process improvements for the business as well improving the customer experience through evaluating inbound phone calls for quality assurance. ● Support client executive fleets, act as a liason for maintaining C level company vehicles.

  • GE
    • United States
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Technical advisor
      • Jan 2000 - Apr 2004

      Procuring and negotiating repair estimates to client company vehicles. Procuring and negotiating repair estimates to client company vehicles.

Education

  • Bloomington Thomas Jefferson High School
    Diploma
    1989 - 1993

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