Experience

Mitsubishi HC Capital America, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Sr. IT Administrator

  • Oct 2021 - Present

  * Provide desktop support for over 80 users in the MN office including remote user support * Prioritize Help Desk inquiries * Office infrastructure administration: networking, workstation hardware, conference room media, building security access * Setup new users and train on system usage * Improve early detection of problems and use root cause analysis to reduce future problems * Manage inventory and maintenance of end-user hardware * Hardware procurement, planning and strategy * Manage workstation VMware base images, HPDM, updates, and documentation * Cloud phone system, Active Directory, Exchange Online, Office 365, Dynamics 365, File/Email backup and restoration, Azure administration * Company cell phone administration and Intune application support * Crystal Reports, SSRS and SQL administration Show less



Hitachi Capital America Vendor Services

• United States
• Financial Services
• 1 - 100 Employee

• Sr. IT Administrator

  • Mar 2020 - Oct 2021

  * Provide desktop support for over 80 users in the MN office including remote user support* Office infrastructure administration: networking, workstation hardware, conference room media, building security access* Prioritize Help Desk inquiries* Setup new users and train on system usage* Improve early detection of problems and use root cause analysis to reduce future problems* Manage inventory and maintenance of end-user hardware* Hardware procurement, planning and strategy* Manage workstation VMWare base images, HPDM, updates, and documentation* Cloud phone system, Active Directory, Exchange Online, Office 365, Dynamics 365, File/Email backup and restoration, Azure administration* Company cell phone administration and Intune application support* Crystal Reports, SSRS and SQL administration Show less

• IT Analyst

  • May 2016 - Mar 2020

  Work with end-users on day-to-day issues and questions regarding computer programs and systemsAssist in maintaining company programs and computer systems (PC’s and servers)Liaise with outsourced resources as needed - Dell support, network consultants, etc.Assist in planning for and completing program and hardware upgradesSpecial Projects



Creekridge Capital

• United States
• Financial Services
• 1 - 100 Employee

• IT Analyst

  • May 2012 - May 2016

  Work with end-users on day-to-day issues and questions regarding computer programs and systems Assist in maintaining company programs and computer systems (PC’s and servers) Liaise with outsourced resources as needed - Dell support, network consultants, etc. Assist in planning for and completing program and hardware upgrades Special Projects Work with end-users on day-to-day issues and questions regarding computer programs and systems Assist in maintaining company programs and computer systems (PC’s and servers) Liaise with outsourced resources as needed - Dell support, network consultants, etc. Assist in planning for and completing program and hardware upgrades Special Projects



WAND Digital

• United States
• Software Development
• 1 - 100 Employee

• Help Desk Analyst Tier 1

  • Oct 2010 - May 2012

  • First point of contact for inbound support calls and emails in call center environment. • Provided outbound follow-up calls to sites with regards to current and resolved issues. • Troubleshooting hardware, software components and network infrastructure for quick serve restaurants. • Used company CRM and knowledge base tools to look up information on the fly to aid troubleshooting process. • Directing site managers over the phone at restaurant sites to be involved in the troubleshooting process if needed. • Wrote up trouble tickets while taking calls to track the information coming in from sites. • Escalated issues to level II technicians when appropriate. • Used connections such as LogMeIn Ignition and VNC to remote connect to site location's computer workstations as well as their individual registers to troubleshoot and fix issues. Show less



Spalon Montage

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• IT Specialist

  • Feb 2006 - Jul 2010

  Feb 2009 - July 2010 Consulting on various web development projects and IT issues. Feb 2006 - Dec. 2008 Webpage development, workstation, software, phone system and networking administration. Troubleshooting various IT issues. Feb 2009 - July 2010 Consulting on various web development projects and IT issues. Feb 2006 - Dec. 2008 Webpage development, workstation, software, phone system and networking administration. Troubleshooting various IT issues.