Agency Work

• Aug 2022 - Present

Leisure Assistant

• Jun 2021 - Present

• Creating and organising spreadsheets to assist with the reopening of the leisure club. • Answering queries and resolving customer complaints. • Training staff on company polices and ensuring safe pool procedures are maintained. • Liaising with other departments within the hotel to produce an organised pool booking system. • Creating and organising spreadsheets to assist with the reopening of the leisure club. • Answering queries and resolving customer complaints. • Training staff on company polices and ensuring safe pool procedures are maintained. • Liaising with other departments within the hotel to produce an organised pool booking system.

Group Leader 11+

• Aug 2022 - Aug 2022

• Responsible for the registration, behavioural conduct, and attendance of children at the organised activities. • Leading sport and team-based activities according to a timetabled structure. • Making detailed medical notes of childrens’ conditions and administering medication if required. • Responsible for the registration, behavioural conduct, and attendance of children at the organised activities. • Leading sport and team-based activities according to a timetabled structure. • Making detailed medical notes of childrens’ conditions and administering medication if required.

PE Teacher

• Aug 2021 - Jun 2022

• Planning and delivering lessons and units, both individually and liaising with other staff. • Delivering online lessons, marking work, and using software such as CHQ and Schools Buddy to facilitate running my after-school Aero Boxing club. • Supervising the Year 7 and Year 12 residential trips, through registering attendance and reinforcing behaviour expectations. • Shadowing the marketing department on numerous marketing campaigns alongside integrating SEO within the adverts on multiple social media platforms.

Personal Shopper

• Aug 2018 - Aug 2021

• Resolving customer queries within tight deadlines, whilst upholding customer service skills and dealing with complaints. • Ensuring time-bound goals are met, such as an increasing pick-rate to meet customer demand. • Adhering to the social distancing and enforcing the government guidelines on the customers respectively. • Resolving customer queries within tight deadlines, whilst upholding customer service skills and dealing with complaints. • Ensuring time-bound goals are met, such as an increasing pick-rate to meet customer demand. • Adhering to the social distancing and enforcing the government guidelines on the customers respectively.

Leisure Professional/Cover Supervisor

• Jul 2018 - Jun 2021

• Responsible for meeting sales targets of memberships alongside being held accountable for renewals for customer retention. • Inducting all new members and creating fitness plans for clients while observing their progression. • Controlling Pool & Spa Parameters to accordance with NOP and standardizing the facilities. • Training new employees with the operating procedures of chemicals use to implement our company polices to meet routine audits. • Cashing up • Key holder • Responsible for meeting sales targets of memberships alongside being held accountable for renewals for customer retention. • Inducting all new members and creating fitness plans for clients while observing their progression. • Controlling Pool & Spa Parameters to accordance with NOP and standardizing the facilities. • Training new employees with the operating procedures of chemicals use to implement our company polices to meet routine audits. • Cashing up • Key holder

Waiter/Porter

• Dec 2019 - Mar 2021

• Assisting a range of restaurants and catering companies amongst a high-pressure environment, whilst working in a team of new individuals within each work shift. • Assisting a range of restaurants and catering companies amongst a high-pressure environment, whilst working in a team of new individuals within each work shift.

Work Placement

• May 2019 - Jun 2019

• Learning company policies and procedures with regards to chlorine and PH tests, whilst assisting gym staff. • Building rapport with cliental. • Carrying out PAR-Q’s. • Scheduling classes and other administrative duties. • Learning marketing strategies. • Learning company policies and procedures with regards to chlorine and PH tests, whilst assisting gym staff. • Building rapport with cliental. • Carrying out PAR-Q’s. • Scheduling classes and other administrative duties. • Learning marketing strategies.

Waiter

• Jan 2017 - Jan 2018

• Working in a team to provide exceptional customer service. • Knowledge of Health and Safety procedures, through regularly taking competency tests to evolve with updated guidelines. • Greeting customers and alerting kitchen staff of any guests which are allergic to any ingredients. • Knowledge of data protection policies. • Working in a team to provide exceptional customer service. • Knowledge of Health and Safety procedures, through regularly taking competency tests to evolve with updated guidelines. • Greeting customers and alerting kitchen staff of any guests which are allergic to any ingredients. • Knowledge of data protection policies.

Tour Guide

• Sep 2016 - Sep 2017

• Supervising and instructing children through a spy themed maze. • Ensuring a fun, supportive and safe environment is being established. • Knowledge of fire safety and safeguarding. • Communicate disruptive behaviour to parents and guardians. • Supervising and instructing children through a spy themed maze. • Ensuring a fun, supportive and safe environment is being established. • Knowledge of fire safety and safeguarding. • Communicate disruptive behaviour to parents and guardians.

Work Placement

• May 2015 - Jun 2015

• Organising invoices and other sensitive information. • Assisting customers with payments queries. • Producing commercial vehicle vinyl. • Training on 3D printing. • Organising invoices and other sensitive information. • Assisting customers with payments queries. • Producing commercial vehicle vinyl. • Training on 3D printing.