Experience

IOL Property

• South Africa
• Online Media
• 1 - 100 Employee

• Support Manager

  • Mar 2020 - Present

• Customer Support Representative

  • May 2014 - Mar 2020

  Provide Helpdesk Support to all clients. Liaising with 3rd Party Portal Support Teams on current issues. Track all interactions on CRM tool. Capture/update contracts sent from the Sales Team and process cancellation queries. Adding/Updating franchises and feeds on the feeds database as well doing Internal Sales from Direct Enquiries.



CSC

• Computer Networking Products
• 1 - 100 Employee

• Security Response Analyst

  • Feb 2011 - Mar 2014

  Provide support for Online Brand and Fraud Protection Services. Receive and process inquiries directly from customers. Track all interactions within the Oracle CRM tools. Analyze and refer incidents to customer portal. Perform research, analysis and isolation of customer incidents. Reporting, Updating of spreadsheets. Provide support for Online Brand and Fraud Protection Services. Receive and process inquiries directly from customers. Track all interactions within the Oracle CRM tools. Analyze and refer incidents to customer portal. Perform research, analysis and isolation of customer incidents. Reporting, Updating of spreadsheets.



Incredible Connection

• South Africa
• Retail
• 700 & Above Employee

• Computer Technician

  • Mar 2007 - Jan 2011

  Installing hardware & software on customer machines, maintaining and repairing customer and store equipment, offering technical support on-site or via telephone, Dispatching & Receiving Customer equipment to and from Suppliers/ vendors.

• Warranty Controller

  • Dec 2006 - Mar 2007

  Review claims for parts and equipment and determine which ones are covered by warranties. Enter the items into computers, submit the requests for fulfillment and maintain databases of all customers and the warranty parts needed. Call customers to obtain additional information on warranty requests. Coordinating the ordering and shipping of all parts, collecting payments for partial warranties and training employees in the warranty department.

• Sales Executive

  • Oct 2006 - Dec 2006

  Selling products by establishing contact and developing relationships with prospects; recommending solutions.Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.Maintains quality service by establishing and enforcing organization standards.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed. Show less



CompuCity

• Mexico
• 1 - 100 Employee

• Sales Representative

  • Nov 2004 - Sep 2006

  Help identify client needs, present and answer questions about products and services and recommend the best possible solutions. Help identify client needs, present and answer questions about products and services and recommend the best possible solutions.