Senior Product Owner

• Oct 2021 - Present

Product Owner - CRM Systems

• Oct 2018 - Nov 2021

Based within the CRM & Data Quality Team supporting the Cambridge International Network. - Safeguarding SaaS SAP C/4HANA CRM and Zendesk platforms - Continuously exploring product capabilities, and development opportunities - Direct collaboration with SAP Developers to ensure end-user specifications are presented successfully - Transforming stakeholder needs to user stories and tasks in alignment with product roadmap - Formulating new feature developments, defect solutions, and SAP Releases in accordance with business priorities and product roadmap - Championing user adoption of SAP C/4HANA and Zendesk, involving delivery of training sessions, creation, and update of user guides, plus continuous end-user support - Leading daily Jira ‘Stand Up’ to drive tickets forward whilst identifying risks in accordance with product roadmap - Maintaining Jira product backlog to certify precise user stories and acceptance conditions are captured - Sharing product modeling, status of the development work, and other key information to stakeholders and leadership team - Provide ranking of the team’s backlog to identify maximum output opportunities - Coordination of SAP Releases in collaboration with SAP Developers to provide succinct documentation and communicating to Business Users - Coordinating needs analysis of onboarding Business Stream workshops Show less

Assistant Manager

• Oct 2016 - Oct 2018

- Encompassing leadership, teamwork, and providing outstanding customer experiences - Subject matter experience of multiple Cambridge SaaS products plus key involvement in developing User Stories, acceptance criteria, and successful deployment - Achieving objectives whilst confidently mitigating adverse challenges - Applying confident communication skills to connect with colleagues, senior management, and customers, whilst taking responsibly delivering focused assignments

Centre Support Administrator

• Oct 2010 - Oct 2016

The role provided opportunities for leadership, customer service, team building plus and close attention to detail. - Gained skilled technical knowledge of Cambridge software packages and recognised as a skilled user of bespoke Cambridge Exam Processing System (EPS). - Achieved objectives and provided measurable results. - Confidently managed negative communications, for example, closure of Cambridge schools due to non-payment. - Confidently communicated with customers, senior management, my team, and my colleagues throughout Cambridge Assessment. - Learned by a ‘hands on' approach and experienced with taking responsibility and owning specialised projects - Produced accurate results, met deadlines, and delivered time-critical targets - Took pride in my work and consistently worked to enhance my skills Show less

Administration Officer

• 2008 - 2010