Experience

Wedgworth's Inc

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Network Support Specialist

  • Sep 2014 - Oct 2020

  Moore Haven, Florida



HENDRY REGIONAL MEDICAL CENTER

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Systems Support Analyst II

  • Dec 2010 - Sep 2014

  Clewiston, Fl • Setup and Configure Windows 7 Professional on desktops and laptops • Configure ActiveSync for phones to connect to Exchange 2010 • Manage user printing from Windows Server 2008 Std print server • Setup user account, permissions and email using Active Directory and Exchange 2010 • Proficient with Aruba Wireless to provide secure wireless to entire campus and satellite offices • Manage Star2Star VIOP phone system with over 200 hardwired and wireless phones • Use… Show more • Setup and Configure Windows 7 Professional on desktops and laptops • Configure ActiveSync for phones to connect to Exchange 2010 • Manage user printing from Windows Server 2008 Std print server • Setup user account, permissions and email using Active Directory and Exchange 2010 • Proficient with Aruba Wireless to provide secure wireless to entire campus and satellite offices • Manage Star2Star VIOP phone system with over 200 hardwired and wireless phones • Use Infinias Door System to manage user access around HRMC • Manage Exacqvision DVR System for 50 hospital security cameras • Use Dell Kace for desktop/laptop update management and imaging • Document all trouble tickets using Dell Kace • Configure VPN tunnels and end-user VPN access using Astaro and Fortigate firewalls • Manage Vipre Antivirus server to verify all client and server machines have up-to-date definitions • Configure HP switches for LAN and WAN • Use VNC, LogMeIn or TeamViewer for remote user assistance • Proficient in Microsoft Office 2010, 2007 and 2003 • Assisted in upgrading entire hospital server room infrastructure Show less



Oakwood Center of the Palm Beaches

• Mental Health Care
• 1 - 100 Employee

• Helpdesk Analyst

  • Nov 2009 - Dec 2010

  West Palm Beach, Florida Area • In charge of purchasing all computer equipment for Information Services Department • Work directly with end users to resolve computer issues it timely manner • Manage helpdesk trouble tickets using Remedy Management software • Responsible for organizing and directing orientation for all new employees • Manage user accounts using Active Directory and Exchange 2007 • Install, troubleshoot and configure software and hardware on Dell and Hp servers and desktops • Responsible for… Show more • In charge of purchasing all computer equipment for Information Services Department • Work directly with end users to resolve computer issues it timely manner • Manage helpdesk trouble tickets using Remedy Management software • Responsible for organizing and directing orientation for all new employees • Manage user accounts using Active Directory and Exchange 2007 • Install, troubleshoot and configure software and hardware on Dell and Hp servers and desktops • Responsible for nightly backups using a Cybernetics backup solution and Symantec Backup Exec 12.5 • Create Tier, Magellan, and CMHC accounts and provide correct permissions per user • Manage VOIP phone system using Cisco Call Manager and Unity • Manage HP and Wyse thin client users through Citrix Access Manager • Configure Ricoh copiers and audit user printing using Print Audit 6 • Setup and configure wireless solutions at remote offices Show less



U.S. SUGAR

• United States
• Farming
• 100 - 200 Employee

• Desktop Support Specialist

  • Jun 2006 - Jul 2009

  Clewiston, Florida • Managed Microsoft clients in an Active Directory environment and provided desktop support for 500 workstations • Maintain and configure over 200 HP and Savin network printers and scanners • Troubleshoot Terminal Server issues and work directly with System Administrator to resolve in a timely manner • Participated as Lead Tech in implementation of Cisco VOIP system as well as an ERP implementation • Proficient with System Management Server and VNC to provide remote assistance to… Show more • Managed Microsoft clients in an Active Directory environment and provided desktop support for 500 workstations • Maintain and configure over 200 HP and Savin network printers and scanners • Troubleshoot Terminal Server issues and work directly with System Administrator to resolve in a timely manner • Participated as Lead Tech in implementation of Cisco VOIP system as well as an ERP implementation • Proficient with System Management Server and VNC to provide remote assistance to users • Responsible for configuring all new Dell and Lenovo Desktop/Laptops with Microsoft Outlook, Cisco VPN client, SAP Gui Front-end, Norton Antivirus, Office suite • Install and Troubleshoot Sprint and Cingular Blackberry’s and Broadband Cards • Work directly with users and vendors to resolve issues with the least amount of production downtime • Create and manage trouble calls using Remedy Management software Show less