Experience

Black N Animated
• United States
• Animation and Post-production
• 1 - 100 Employee
• Social Media Coordinator

  • Aug 2023 - Present


RIMOWA

• Germany
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• CX Associate

  • Feb 2022 - Oct 2022

  - Deliver superior, personalized service to address client inquiries via our existing channels: phone and email. -Communicate with clients on issues and proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience -Manage Receive and review sales orders on daily basis; partner with fulfilment warehouse for processing shipping, returns, and cancellations -Fraud Management investigation and analytics -Assist with manual order processing as needed during peak durations and for vacation coverage to meet shipping cutoff deadlines -Post-purchase: assist with return processes and omnichannel fulfillment Show less



Douglas Emmett

• United States
• Real Estate
• 300 - 400 Employee

• Administrative Assistant

  • Aug 2021 - Jul 2022

  ● Prepare tenant payments for deposit and forward to Corporate office. ● Prepare monthly reports including leasing report, stacking plan, deal list, tenant contact list, emergency contact list and delinquency report list for Property Manager review and approval. ● Research and make recommendations to Property Manager for more cost-effective and efficient methods of performing admin duties ● Dispatch engineering to handle tenant service requests. ● Prepare employee timesheets and forward to Corporate office. Show less



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Store Support Supervisor

  • Feb 2019 - Sep 2021

  Actively manage work flow on the front end, manage customer flow, and keep TeamLeader and Store Leadership informed of all events that affect the department,including performance and policy issues.● May create a labor schedule to leverage productivity within the needs of thedepartment.● Assist in ensuring department orders for equipment, supplies and products are timelyand accurate.● Become knowledgeable of and oversee all operations of the cash office; maintainsecurity and accountability of all monies. Perform Cash Office duties when needed. Show less

• Data Entry Specialist

  • Sep 2017 - Feb 2019

  Essential Duties and Responsibilities: • Enters data into the regional hosting systems in accordance with the maintenance schedule and policies.• Supports store inquiries and requests by reviewing and processing approved Data Monster submissions• Understands how to use IRMA for accurate completion of data maintenance, auditing, and running data pushes and is able to troubleshoot.• Participates in system testing when needed• Understands how to use R10 for creation of promotions, coupon requests and is able to troubleshoot to offer store support• Sets up new store product information; assists in maintaining the integrity of the store’s scan accuracy percentage.• Attends team meetings and trainings as scheduled. • Supports all Cost Accuracy initiatives including adhering to audit requirement standards, implementing cost management procedures and maintaining a costing and retailing process that can be tracked and audited.• Track, sort, prepare, identify and interpret data from all data bases within the distribution system including PeopleSoft, Orderlink, and IRMA• Understand how Distribution Center systems interact with IRMA and Store Ops• Has an understanding of how our systems work with one another; IRMA, DVO, Orderlink, People Soft, R10, Data Monster, AV/SLAW and any other future system installments.• Helps ensure Data processes are being followed and schedules are met by enforcing use of our teams SharePoints and communicating any expectations that are not being met.• Ensure compliance with all applicable regulatory rules and regulations including Weights and Measures, ABC regulations, FDA, Department of Labor, ADA (Americans with Disabilities Act), health and sanitation, and adhere to safe work practices• Support Global, Regional and store programs• All other assigned duties by Team Leader and/or Coordinator Show less

• Store Scan Specialist (IT)

  • May 2013 - Sep 2017

  - In-store IT SUPPORT: MAC and PC, IBM, point of sales systems, inventory management software.- W&M compliance audits (scales).- Maintain pricing accuracy.- Data management: In-store sales, product authorizations, invoicing, HART inventory systems.- Set up and troubleshoot computers, scales, printers, phone systems, Wi-Fi, workstations, and printers for multiple departments and stores.

• Customer Service / Grocery Team Member

  • Feb 2005 - May 2013



MONKEYBIZNUTS, LLC.

• United States
• Retail Apparel and Fashion

• Lead Character Illustrator / Designer

  • Jul 2013 - Jan 2014

  Lead Designer / Illustrator: ● Produced much of the initial artwork, setting creative and technical standards and determining the best tools and techniques to use ● Maintained high quality and productivity throughout the project while meeting the deadlines ● Address design critiques from the Art Directors ● Worked closely with the Art Directors to keep quality and style consistent across all characters ● Understanding of project limitations, milestones and risks and work accordingly ● Proficient knowledge in vector design with Adobe Illustrator Show less