Director Of Information Technology

• Aug 2021 - Present

Director - Intl Emerging Technology

• Aug 2019 - Aug 2021

Sr. Manager II - Software Engineering

• Feb 2019 - Aug 2019

Principal Software Engineer

• Jan 2018 - Feb 2019

Director

• Jan 2017 - Feb 2018

• Directed strategic tier 1 support for network, voice, circuit, server and applications across the Walmart global portfolio. • Directly managed three Managers and two Operations Analysts, and indirectly lead 90+ associates in the department. Delivered annual performance and compensation reviews for all direct and indirect associates. Executed a 12-month plan for hourly and salary hiring, onboarding, and promotions. • Delivered 4 consecutive quarters the divisional goals of corporate stability and operational effectiveness. Also led the department in the transformational division goal, introducing and integrating Level 0 Self-Service, Automation, and Artificial Intelligence into the department. • Facilitated and led several trips to the field, assessing the performance of my departments and 3rd party partners, as well as overall facility effectiveness. • Consistently built relationships with the Engineering and Application Development departments, assisting with decisions and roll outs to ensure systems remain stable. • Held the role of safety coordinator for our department, ensuring all associates were kept up to date on safety standards, and evacuation codes and procedures. Show less

Manager II

• Jun 2015 - Jan 2017

Unix Operations

CDC Facility Manager

• Aug 2014 - Jun 2015

Transition Manager

• Oct 2013 - Aug 2014

Transitioned to manage the Operational transition under Program ELevATE. Program ELevATE is a division initiative for how Walmart implement’s, maintains, and operates technology in the remote customer facing locations as part of an effort to leverage our costs. The ELevATE program stands for Enabling Leverage through Aggregated Technology. There are five dimensions within Program ELevATE – centralized technology governance, standardized IT stack and patterns, full IT refresh, integrated support model, and reduced costs allocated through a service-fee model. I managed the integrator support model dimension on the program. I was held accountable for training, setting up the Service Desk for Incident Management, Event Management, and onsite audits of the integrator. Through the transition, my ITIL experience was used to ensure the integrator was setup to be successful in following the ITIL processes Walmart had adopted years back in the Information Systems Division. I also managed the contract roles/responsibilities transitions between the current OEM’s to the new integrator vendor. The program completed its first phase of a successful pilot, and beginning on phase two for chain wide rollout. Show less

Manager

• Apr 2012 - Oct 2013

Service Operations Unix/Linux Server Support - ManagerManaged a team of 15 system engineers who supported 80K+ AIX, Linux, or Solaris servers across the globe, spread out through 10K+ Customer Facing locations, 400+ Distribution Centers, and 10+ Data Centers. Our team provided Tier 3 support for all Operational issues, in partnership with vendors IBM, HP, Oracle, CompuCom, RedHat and SMS. Through my ITIL training, I transitioned the teams focus to Incident Management, Problem Management, Stability, Leveling, and Alerting & Monitoring. With these key focuses, we drove our incidents down by 12% two years in a row and completed +90% leveling efforts for all OS types. Participated in collaboration meetings between Service Desk, Service Operations, Service Transition, and Service Design to ensure all operational needs were met from the beginning of a customer’s request for Infrastructure.In December of 2012, our division successfully stood up our 3rd data center located in Colorado Springs, CO. I was part of the hiring team to staff the data center with seasoned technologists in the following areas: Mainframe, Network, Storage, Windows Server, Linux Server, Messaging, Control Room, and Facilities. This group is now responsible for the daily operations of the Data Center, as well other key roles.In March of 2013, we began an End-of –Life program to focus on remediating end of life technologies in our Data Centers in order to increase our growth and capacity for demand. Through partnership with IBM and HP, we successfully remediated over 5000+ servers between March and October. Remediation included decommissioning, migration of IBM P6 series to new IBM P7 series, virtualizing IBM P5 series hardware to IBM P7 series, and virtualizing HP L,K,N class servers into C7000 blade chassis’s using container virtualization. Show less

Supervisor

• May 2011 - Apr 2012

In charge of and held accountable nine hourly associates, who supported 20K Walmart Home Office associates telephony equipment. Also assisted supervised a Third Party vendor whose sole responsibility was to support the telephony systems in the Supercenters, Neighborhood Markets, SAM’s Clubs, and Regional Vice President Offices. I implemented and maintained a new Inventory system for Home Office equipment, which resulted in a $50K savings for the company. I successfully moved the team from a 96 hour service level agreement, to less than 50 hours. I supervised the Voice-over IP project, which was to convert all analog phones within the Home Office campuses to Cisco Voice-over IP (VoIP) phones; which resulted in a $2.6M savings for the company. Assisted with a VoIP initiative for Walmart stores from a support perspective; which that project will have resulted in a +$279M savings to the company once complete. Successfully managed a complete realignment of my team in order to save the company $4.94M over two years and pull Voice-over IP (VoIP) support internal to the company rather than vendor owned. I did this by first identifying similar skill sets and functions between my team and other teams within the company. Secondly, I reviewed the amount of volume for each function, in order to determine how many resources needed to be realigned and repurposed to those respective teams. Lastly, I communicated and coordinated with the respective stakeholders to ensure a seamless transition of my associates to their new areas. Show less

Business Analyst

• May 2010 - May 2011

In this position, my main focus was to trend and analyze issues that any Service Desk in Field Services deals with. To do this, I utilized a Perl script to extract data from Remedy, and create multiple pivot tables and charts inside Microsoft Excel for review. A few examples of pivot charts that werecreated: Top 10 Sites Generating Incidents, Top 10 Symptom Types, and Top 10 Duration Symptom Types. I provided my Leadership weekly reports on what issues were causing the most work for a particular service desk. I also worked to reduce the issues causing the most work, which had allowed me to become knowledgeable in areas outside of networking, which is where I spent all my team since joining the company. Outside of Trending and Analyzing, I also engaged on most Focus Rooms and War Rooms, to ensure they were moving along as they should be. This also has allowed me to learn other parts of the business. During my time in this position, I have completed the following: Dale Carnegie Course, Business Analysis Boot Camp, and ITIL v3 Foundations. Show less

Systems Administrator

• May 2008 - Mar 2010

The main focus for this position was to train and develop Network Operations Center technicians. I reviewed documentation monthly to ensure it was kept up to date. I kept a very close relationship with Network Infrastructure to ensure the NOC was kept up to date on issues, projects, and documentation. I also reviewed all closed NOC tickets, to ensure the technicians were closing incidents correctly, and not missing any validation steps. From this process, I also created a ‘Ticket Closing Validation’ document for the technicians to review before closing any incidents. This allowed the technicians to close tickets correctly, and not cause issues to re-occur. We saw a 39% increase to tickets being worked properly by implementing this documentation. This position also allowed me to gain an in-depth knowledge of networking, as I was escalated to on all issues before Network Infrastructure. In this position, I was also requested to provide input to the Technical Knowledge section on evaluations, which allowed me to become more knowledgeable on writing and reviewing evaluations. Show less

Technician(III – V)

• Nov 2005 - May 2008

ISD Field Services, Network Operations Center, Technician(III – V)Tech III: Nov 2005 – April 2006Tech IV: April 2006 – Nov 2007Tech V: Nov 2007 – May 2008 Worked in a call center environment answering and making phone calls. I became very knowledge in the creating and monitoring of Remedy incidents. I achieved a great knowledge of the Wal-Mart data and voice network working with routers and switches on a day-to-day basis. With that knowledge I troubleshot various data and voice communications issues, reconfigured routers and switches and fixed wireless issues in Distributions Centers. I learned as well, DHCP and DNS, to some extent. Rebuilt the teams’ webpage and was in charge of keeping it up to date. Took on multiple projects one of which being the ‘Device Locations’ project. Show less