Experience

MNsure

• United States
• Government Administration
• 1 - 100 Employee

• Director of Call Center Operations

  • Nov 2023 - Present



Quotacy

• United States
• Insurance
• 1 - 100 Employee

• Director of Sales and Operations

  • Jul 2020 - Jun 2023



Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Manager, Administration

  • Aug 2017 - Jul 2020

  Plymouth, Minnesota • Identifies and ensures the development of talent throughout the organization • Create and implement strategies to increase productivity and efficiency • Building trust and integrity throughout the organization and with our clients • Managing the operational and administrative elements within the office including: budgets, a productive work environment and identifying and implementing effective work solutions • Creates quality systems, structures, and procedures, which support the strategy of… Show more • Identifies and ensures the development of talent throughout the organization • Create and implement strategies to increase productivity and efficiency • Building trust and integrity throughout the organization and with our clients • Managing the operational and administrative elements within the office including: budgets, a productive work environment and identifying and implementing effective work solutions • Creates quality systems, structures, and procedures, which support the strategy of the company, improve customer service and increase productivity • Ensures processes are in place to achieve a compliant and positive environment • Sets the tone for and creates a client-focused, high performing work environment and high ethical culture throughout the LINK by Prudential team • Creating and communicating a vision consistent with the Company’s vision and priorities that strives to make lives better by solving the financial challenges of our changing world. • Helping establish and maintain a respectful, open work environment, where individuals feel supported and able to perform their best • Driving and reinforcing the right outcomes that are consistent with the Company’s vision, e.g. customer persistency, quality selection of applicants, associate retention, profitability, etc. • Partner with other leadership to build, validate, and implement individual and team goals and strategies; • Monitor and analyze the effectiveness of existing processes • Utilizes a variety of sources to recruit high-quality Financial Representatives, Financial Advisors, Process Managers

• Associate Manager

  • Jan 2015 - Aug 2017

• Process Leader

  • Dec 2013 - Jan 2015

  Minnesota

• Life Product Advisor

  • Jul 2008 - Dec 2013

  Minnesota