Experience

Modern Campus

• Canada
• Higher Education
• 200 - 300 Employee

• Senior Web Developer

  • May 2022 - Present

  Remote



Relay Platform

• Canada
• Insurance
• 1 - 100 Employee

• Senior Web Application Developer

  • Oct 2021 - May 2022

  Toronto, Ontario, Canada



Lighthouse Labs

• Canada
• Professional Training and Coaching
• 200 - 300 Employee

• Educator

  • Oct 2021 - May 2022

  Toronto



BrainStation

• United States
• Education
• 200 - 300 Employee

• Lead Educator, Web Development

  • Apr 2020 - Oct 2021

  Toronto, Ontario, Canada Leads delivery of our program through online and in-person teaching. I teach developers how to research, and develop applications, making thems the most well-rounded and informed developers in the market.



Maropost

• Software Development
• 200 - 300 Employee

• Front End Developer

  • 2019 - Mar 2020

  Toronto, Canada Area



Info-Tech Research Group

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Web Application Developer

  • May 2017 - 2019

  Toronto



Ad Astra games

• Web-based Game Development and Launch

  • Aug 2014 - 2019

  Troy, New York (Virtual position) Technical Scope: HTML, JavaScript, CSS, ES6, React, Angular, Bootstrap, ThreeJS, SnapSVG. Successfully marketed and launched web-based aids for board games. • Increased monthly revenues by 50% by modernizing e-commerce portal. • Ensures quality product by rapidly iterating through game ideas and concepts. • Promotes game through marketing presentations and question and answer sessions. • Drives adoption of game by designing, implementing, and updating all social media… Show more Technical Scope: HTML, JavaScript, CSS, ES6, React, Angular, Bootstrap, ThreeJS, SnapSVG. Successfully marketed and launched web-based aids for board games. • Increased monthly revenues by 50% by modernizing e-commerce portal. • Ensures quality product by rapidly iterating through game ideas and concepts. • Promotes game through marketing presentations and question and answer sessions. • Drives adoption of game by designing, implementing, and updating all social media channels. Show less



alertdriving®

• Canada
• Software Development
• 1 - 100 Employee

• Program Manager

  • May 2015 - Jan 2017

  Toronto, Canada Area Uses Agile practices to improve software engineering workflow and efficiency Focus on customer pain points and develops meaningful requirements reflecting their needs. • Increases number of client integrations by over 400% year over year • Reducing custom Learning Management System integration time from 12 to 4 weeks • Reduces time to branding client sites from 10 days to 3 days by revising internal procedures. • Improves developer processes and documentation, implementing new… Show more Uses Agile practices to improve software engineering workflow and efficiency Focus on customer pain points and develops meaningful requirements reflecting their needs. • Increases number of client integrations by over 400% year over year • Reducing custom Learning Management System integration time from 12 to 4 weeks • Reduces time to branding client sites from 10 days to 3 days by revising internal procedures. • Improves developer processes and documentation, implementing new applications to streamline workflow. • Ensures successful project and release cycle implementations by integrating requirements and upgrades from internal and external stakeholders • Communicates with internal and external clients to resolve pain points and gather requirements through regular contact and problem solving. Show less



RBC

• Canada
• Banking
• 700 & Above Employee

• Technical Systems Analyst

  • May 2013 - Aug 2014

  Toronto, Canada Area Technical Scope: Powershell, MS Dos, Windows 7, 8, 10, MS Excel, Access, Microsoft System Center Configuration Manager. Rapidly developed technical documentation and procedures to reduce desktop and migration errors. Key Achievements: • Reduced errors from 20% to less than 3% by leading a group of 3 technicians in up-to-date reviews for over 100,000 desktop systems. • Enabled updating of desktop operating systems by developing and documenting processes to monitor drive space. •… Show more Technical Scope: Powershell, MS Dos, Windows 7, 8, 10, MS Excel, Access, Microsoft System Center Configuration Manager. Rapidly developed technical documentation and procedures to reduce desktop and migration errors. Key Achievements: • Reduced errors from 20% to less than 3% by leading a group of 3 technicians in up-to-date reviews for over 100,000 desktop systems. • Enabled updating of desktop operating systems by developing and documenting processes to monitor drive space. • Created and refined documentation and procedures for migration of over 2M Office Files. Show less



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Service Manager

  • Sep 2007 - Nov 2009

  Responsibilities of a Technical Service Manager Acts as the customer advocate and communicates consistently and appropriately in relation to the performance of the products and services provided by Verizon Business, including ensuring Service Level Agreement (SLA) adherence. Serves as a consultant to the customer to continually drive optimization, stability and durability of the customer's network while working with all appropriate Verizon Business internal organizations to… Show more Responsibilities of a Technical Service Manager Acts as the customer advocate and communicates consistently and appropriately in relation to the performance of the products and services provided by Verizon Business, including ensuring Service Level Agreement (SLA) adherence. Serves as a consultant to the customer to continually drive optimization, stability and durability of the customer's network while working with all appropriate Verizon Business internal organizations to provide the customer with world class customer service. Partners with the account team, and specifically the Service Manager (SM), to develop and manage network and service plans for customers. Produces standard and customized network performance reports for review with customers. Conducts annual or quarterly service reviews for customer management. Serves as an escalation point for trouble tickets when the standard process is not meeting customer needs. In addition, develop and project manage Service Improvement Plans for chronic/critical customer issues. Performs ongoing network hardening and diversity review, presenting all options and consulting to ensure customer understanding of the most appropriate recommendations.

• Key Account Support Specialist

  • Mar 2000 - Sep 2007

  A Key Account Support Specialist; Works with large enterprise customers to ensure that all technical services are working correctly and acts as an escalation point for issues on a 24/7 basis. Ensures that the customer receives all reports and assists in identifying potential issues for further investigation. Ensures compliance with any Service Level Agreements and approves payment of approved violations. Manages enterprise migration from legacy systems (POP mail… Show more A Key Account Support Specialist; Works with large enterprise customers to ensure that all technical services are working correctly and acts as an escalation point for issues on a 24/7 basis. Ensures that the customer receives all reports and assists in identifying potential issues for further investigation. Ensures compliance with any Service Level Agreements and approves payment of approved violations. Manages enterprise migration from legacy systems (POP mail, DNS).



UUNET

• Technology, Information and Internet
• 1 - 100 Employee

• Network Control Centre Technician

  • May 1999 - Mar 2000

  Monitors and troubleshoots the Canada wide Internet backbone and assists customer in any technical issue with any may have with their connections or other services.