Experience

Find Human Resources Inc

• Philippines
• Staffing and Recruiting
• 100 - 200 Employee

• Talent Acquisition

  • Dec 2022 - Present

  •Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. •Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. •Sets up interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. •Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less



PSG Global Solutions

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Talent Acquisition Specialist

  • Feb 2020 - Dec 2022

  •Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. •Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. •Sets up interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. •Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Advisor

  • Sep 2016 - Feb 2020

  • Provided support to other representatives as needed. • Provided technical advice/support to end-users for Home Entertainment devices. • Provided support to other representatives as needed. • Provided technical advice/support to end-users for Home Entertainment devices.



SYKES Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Technical Support Representative (Mentor)

  • May 2014 - Jun 2016

  • Handled escalation calls from Front-line representatives as required. • Provided call monitoring and coaching to assigned representatives (Mentoring). • Provided Daily, Weekly, and Monthly KPI Reports to management per Mentee. • Handled escalation calls from Front-line representatives as required. • Provided call monitoring and coaching to assigned representatives (Mentoring). • Provided Daily, Weekly, and Monthly KPI Reports to management per Mentee.



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative

  • Sep 2013 - May 2014

  • Provided technical advice/support to end-users for Home Entertainment devices. • Provided technical advice/support to end-users for Home Entertainment devices.