Jonathan Johnston
Senior CRM/Delivery Manager at InRhythm- Claim this Profile
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Bio
Sheldon Warrick
Jon Johnston worked for me at Omgeo and DTCC as a Relationship Manager. Jon was entrusted with some of the most difficult accounts as a result of his wide product and industry knowledge. Jon exhibited great relationship management skills that allowed him to understand a client challenges and provide solutions to the issue. He was a great client advocate while working within the bounds of what was operationally possible. Jon was also very adept at driving business developments within his client base. He was able to secure client adoption of new solutions and drive the expansion of the organization’s footprint within the client shop. He was extremely diligent in ascertaining areas for product penetration through a consultative sales approach. I have the utmost of regard for Jon as a relationship manager. He has a good blend of product knowledge and commercial skill while also being able to develop relationships at the highest level at a client. I would gladly hire Jon into my team as a relationship manager/business development professional.
Brian Crabtree
Jonathan is a great partner to have as your account manager. He is very collaborative, detail oriented, committed to the relationship and pro-active.
Sheldon Warrick
Jon Johnston worked for me at Omgeo and DTCC as a Relationship Manager. Jon was entrusted with some of the most difficult accounts as a result of his wide product and industry knowledge. Jon exhibited great relationship management skills that allowed him to understand a client challenges and provide solutions to the issue. He was a great client advocate while working within the bounds of what was operationally possible. Jon was also very adept at driving business developments within his client base. He was able to secure client adoption of new solutions and drive the expansion of the organization’s footprint within the client shop. He was extremely diligent in ascertaining areas for product penetration through a consultative sales approach. I have the utmost of regard for Jon as a relationship manager. He has a good blend of product knowledge and commercial skill while also being able to develop relationships at the highest level at a client. I would gladly hire Jon into my team as a relationship manager/business development professional.
Brian Crabtree
Jonathan is a great partner to have as your account manager. He is very collaborative, detail oriented, committed to the relationship and pro-active.
Sheldon Warrick
Jon Johnston worked for me at Omgeo and DTCC as a Relationship Manager. Jon was entrusted with some of the most difficult accounts as a result of his wide product and industry knowledge. Jon exhibited great relationship management skills that allowed him to understand a client challenges and provide solutions to the issue. He was a great client advocate while working within the bounds of what was operationally possible. Jon was also very adept at driving business developments within his client base. He was able to secure client adoption of new solutions and drive the expansion of the organization’s footprint within the client shop. He was extremely diligent in ascertaining areas for product penetration through a consultative sales approach. I have the utmost of regard for Jon as a relationship manager. He has a good blend of product knowledge and commercial skill while also being able to develop relationships at the highest level at a client. I would gladly hire Jon into my team as a relationship manager/business development professional.
Brian Crabtree
Jonathan is a great partner to have as your account manager. He is very collaborative, detail oriented, committed to the relationship and pro-active.
Sheldon Warrick
Jon Johnston worked for me at Omgeo and DTCC as a Relationship Manager. Jon was entrusted with some of the most difficult accounts as a result of his wide product and industry knowledge. Jon exhibited great relationship management skills that allowed him to understand a client challenges and provide solutions to the issue. He was a great client advocate while working within the bounds of what was operationally possible. Jon was also very adept at driving business developments within his client base. He was able to secure client adoption of new solutions and drive the expansion of the organization’s footprint within the client shop. He was extremely diligent in ascertaining areas for product penetration through a consultative sales approach. I have the utmost of regard for Jon as a relationship manager. He has a good blend of product knowledge and commercial skill while also being able to develop relationships at the highest level at a client. I would gladly hire Jon into my team as a relationship manager/business development professional.
Brian Crabtree
Jonathan is a great partner to have as your account manager. He is very collaborative, detail oriented, committed to the relationship and pro-active.
Experience
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InRhythm
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United States
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Information Technology & Services
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1 - 100 Employee
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Senior CRM/Delivery Manager
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Jul 2023 - Present
InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises and Scale-ups to bring their next generation of modern digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars. The projects we work on literally change the world. InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises and Scale-ups to bring their next generation of modern digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars. The projects we work on literally change the world.
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SS&C Eze
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United States
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Software Development
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700 & Above Employee
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Principal Client Engagement Consultant
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May 2022 - Jul 2023
Promoted to oversee strategic initiatives in:• Fixed income, API Marketplace and traditional asset management client vertical• Consulting Service’s model transformation and key client retention initiatives• Project assessment for optimal resource allocation and cost management resulting in increased group efficiency and profitability
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Senior Client Engagement Manager
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Jan 2019 - Apr 2022
Led multi-functional teams to ensure timely and in-budget delivery of projects to enable clients’ growth and investment process success. Implemented and modified clients’ suites of investment solutions including execution, order management compliance and accounting. Additionally, managed origination and modification of clients’ investment suite’s interfaces to trading and post-trade business partners including market data providers, executing and prime brokers, trade and post-trade network/solution providers, custodians and administrators. Engaged in numerous initiatives supporting organizational goal attainment.• successfully delivered on 50+ client engagements at new and existing clients annually• applied best-of-breed project management methodologies and tools to meet C level client executives’ expectations and Eze Client Engagement’s goals• delivered all aspects of client projects from business needs to scoping and planning to execution and testing Show less
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RelPro, Inc.
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United States
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Software Development
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1 - 100 Employee
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Business Development Manager
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Apr 2018 - Dec 2018
Charged with driving revenue for this high-growth startup by managing the full business development/sales lifecycle with senior executives in commercial banks, private banks, private equity, wealth managers and the financial technology firms that develop solutions for them. Company’s CEO is focused on Customer Success as a key differentiator. • Established over 350 qualified, senior-level leads in under three months. • Moving several enterprise-level long-cycle deals through the sales process • Providing feedback to Product Management to enable solution evolution in line with client needs Show less
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Swift
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Belgium
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Financial Services
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700 & Above Employee
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Partner Account Manager
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Jan 2017 - Feb 2018
Collaborated with business development, product management and operations managers to create and mature partner strategy, supporting a $23.5M sales plan. Managed partner relationships across all product lines, including financial messaging for cash and securities, interfaces, financial crime compliance, reference data, cybercrime, and data.
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Global Account Manager
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Jul 2015 - Jan 2017
Delivered against goals to bolster perception of SWIFT brand as trusted strategic partner and innovative solution provider with tier-1 client demographic. Engaged accounts in initiatives, including sales, product management, marketing campaigns and governance. Secured client participation in new product launches as agile development partners, early adopters, and product advocates.
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Omgeo (a DTCC company)
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Financial Services
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100 - 200 Employee
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Relationship Manager
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Jul 2007 - Jul 2015
Established and maintained client relationships cross-functionally to develop leads and grow account revenue generated in multiple customer demographics, including broker dealer, custodian/investment bank, asset management and alternative investment. Performed Global Account Coordinator responsibilities for JP Morgan and Citi from 2008 to 2013. Established and maintained client relationships cross-functionally to develop leads and grow account revenue generated in multiple customer demographics, including broker dealer, custodian/investment bank, asset management and alternative investment. Performed Global Account Coordinator responsibilities for JP Morgan and Citi from 2008 to 2013.
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Omgeo (a DTCC company)
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Financial Services
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100 - 200 Employee
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Product Management Manager
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Jun 2004 - Jan 2007
Managed both direct report product management and matrixed resources from technology and operations. Delivered world-class financial market infrastructure products to 3000+ clients. Developed key client and industry association relationships to ensure product plan alignment and support for agile development of new solutions. Built post-trade solutions for customer demographics. Managed both direct report product management and matrixed resources from technology and operations. Delivered world-class financial market infrastructure products to 3000+ clients. Developed key client and industry association relationships to ensure product plan alignment and support for agile development of new solutions. Built post-trade solutions for customer demographics.
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BNY Mellon
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United States
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Financial Services
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700 & Above Employee
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Product Manager
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Jan 2000 - May 2004
Drove revenue and client satisfaction at largest custodian bank in the world by demonstrating excellence with product development and sales support. Drove revenue and client satisfaction at largest custodian bank in the world by demonstrating excellence with product development and sales support.
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Education
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D'Amore-McKim School of Business at Northeastern University
Masters of Business Administration, Finance, General -
University of Colorado Boulder
Bachelor of Arts - BA, Liberal Arts
Community
