Experience

Videocon mobiles (UDCL)

• Telecommunications
• 100 - 200 Employee

• Regional Trainer

  • Jul 2011 - Present



UDCL

• Regional Training Manager

  • Jul 2011 - Present

  for Kerala and Tamilnadu.Job Profile:Training the existing and new CH,ASM, ASOs, team leaders and ISDs on product and selling skills.Preparing daily and monthly training reports.Resolving the queries of Sales Executives, ASOs, ASMs, Team Leaders and Distributors.CRM installation and training for all distributors, ASMs and ASOs in Kerala.Does Market Intelligence and OJT, and reports the same to the National Manager, Marketing heads and zonal heads with feedback.



VIDEOCON MOBILE SERVICES

• Trainer

  • Jan 2011 - Jul 2011

  Job Profile:Training the KREs, DSEs and ISDs on induction, product, soft skill, selling skill and merchandising. Preparing monthly training and travel plans.Preparing the daily and monthly training reports.Resolving the queries of ASMs, KREs, DSEs, ISDs, Retailers and Distributors.Does Market Intelligence and OJT, and reports to the zonal heads with feedback.Training on DMS for all the distributors and their backend staffs.

• Trainer

  • Jan 2011 - Jun 2011



VIDEOCON MOBILE PHONE DIVISION

• Trainer

  • May 2010 - Dec 2010

  Worked as Trainer and ISD manager for Kerala.Job Profile:Achieve the tertiary sale target by driving the team of 5 team leaders and 79 ISDs.Training the existing and new ASOs, team leaders and ISDs on product and selling skills.Preparing daily and monthly sales and training reports.Resolving the queries of Sales Executives, ASOs, ASMs, Team Leaders and Distributors.CRM installation and training for all distributors, ASMs and ASOs in Kerala.Does Market Intelligence and OJT, and reports the same to the zonal heads with feedback.Achievements:Over achieved the tertiary sales target for the month of July, August and September '10.



INDUS TOWERS LTD

• EB Coordinator

  • Nov 2009 - Apr 2010

  World's No:1 tower company. A joint venture of Airtel, Idea and Vodafone; Job Profile:Monitoring energy consumption of all towers in Kerala. Preparing daily and monthly reports.Maintaining monthly KSEB and diesel bills. Preparing each site's energy bills.Preparing payment request to finance anddistributing the DDs to OMEs.Resolving customer queries and billing disputes.Managing OME executives. World's No:1 tower company. A joint venture of Airtel, Idea and Vodafone; Job Profile:Monitoring energy consumption of all towers in Kerala. Preparing daily and monthly reports.Maintaining monthly KSEB and diesel bills. Preparing each site's energy bills.Preparing payment request to finance anddistributing the DDs to OMEs.Resolving customer queries and billing disputes.Managing OME executives.



ActiveStandards

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Asst Manager for Quality and Trainer

  • Sep 2008 - Nov 2009

• Supervisor and Trainer

  • Oct 2006 - Sep 2008

• Team Leader

  • Aug 2005 - Oct 2006

• Shift In Charge

  • May 2005 - Jul 2005



Magus Customer Dialog

• Asst.Manager

  • 2006 - 2009



airtel

• India
• Telecommunications
• 700 & Above Employee

• Asst. Manager

  • 2004 - 2009



Towers Ltd

• Customer Dialog Executive

  • Jun 2004 - Apr 2005

  Job Profile:Handling operations of the branch and preparing monthly bills to the clients and maintaining collection track.Minimized the operational cost and achieved more profit for the branch.Interacting with the client as well as the top management of the company. Monitoring call quality of both inbound and outbound processes. Conduction monthly quiz and preparing daily and monthly reports. Maintaining ISO documents and preparing reports as per the Q-book.Training on Induction, Product, Process and Soft skill to the new and existing executives of the Inbound and Outbound processes. Handled the CRM process and Easy Recharge process of Kerala circle.Handled the Distributor, Retailer and EmployeeHelp desks.Handled Welcome, Exposure, Collection, Health Check and Churn calls.Handled the Dialer and Outbound Campaigns.Managed a team of 3 supervisors, 5 team leaders and above 150 executives.Maintained all the contracts with the clients and done the periodical updations.Monitored the data entry process of Indus



IDBI Bank

• Banking
• 700 & Above Employee

• Financial Officer

  • Dec 2003 - Jun 2004

  Job Profile:Sales of current and savings account.Sales of Birla Sunlife insurance products. Job Profile:Sales of current and savings account.Sales of Birla Sunlife insurance products.