Sales Operations

• Dec 2022 - Present

• Update customer records in the company database • Analyze, consolidate, and forward daily action summaries to managers• Maintain customer database by inputting customer profiles and updates• Collect data to create informative sales presentations• Monitor sales expenses by analyzing, tracking, and summarizing expenses• Input and maintain sales tracking records that drive departmental reports and metrics• Maintain sales training manual and document new procedures• Cultivate and provide customer references to the Sales Team• Provide direct support to the Sales team Show less

SaaS Sales Assistant

• Jun 2022 - Nov 2022

Social Media Marketing and Project Management Intern

• Apr 2021 - Jul 2021

• Responsible for planning, developing and implementing the overall company's content strategy • Manage the creation and production of online marketing content (Facebook and Instagram) • Responsible for planning, developing and implementing the overall company's content strategy • Manage the creation and production of online marketing content (Facebook and Instagram)

Senior Customer Service Supervisor

• Mar 2015 - Feb 2016

• Leader of ES (Employee Satisfaction) and sub-leader of the CS (Customer Satisfaction) Teams• ANA's Way Ambassador: conducting seminars, team-building activities to convey company visions • Crucial decision-making role in connection with flights• Acted as an interpreter for internal company meetings and external cooperation publicity events

Intra-company Transfer ( Management Training)

• Mar 2014 - Feb 2015

One year intra-company transfer from Taiwan branch to Narita International Airport (Hub Airport of ANA). • International departures, First Class, VIP Lounge Check-ins and boarding gate services• Flights counter in charge (two-month training)• Knowledge transfers

Customer Service Specialist

• Jan 2010 - Feb 2014

• Supervision of local ground handling staff to ensure all operational areas are covered and that high levels of passenger service are maintained in all operational areas• Responsible for handling special flight requests and handling irregularities including re-booking flights for customers and negotiating compensation• Acted as interpreter for internal company meetings and external cooperation publicity events

Junior Key Account Manager

• Sep 2008 - Mar 2009

•Operating as the lead point of contact for any and all matters specific to my accounts in Taiwan and Japan •Building and maintaining strong, long-lasting customer relationships •Overseeing customer account management, including negotiating contracts and agreements to maximize profit •Operating as the lead point of contact for any and all matters specific to my accounts in Taiwan and Japan •Building and maintaining strong, long-lasting customer relationships •Overseeing customer account management, including negotiating contracts and agreements to maximize profit