Experience

Pullman Auckland Hotel & Apartments

• New Zealand
• Hospitality
• 1 - 100 Employee

• Assistant Executive Housekeeper

  • Jun 2023 - Present

• Housekeeping Supervisor

  • Oct 2017 - Jul 2023



Sudima Hotels

• New Zealand
• Travel Arrangements
• 100 - 200 Employee

• Housekeeping Supervisor

  • Sep 2015 - Oct 2017

  Sudima Lake Rotorua is part of the Sudima group of hotels which operate throughout New Zealand. The hotel has 250 rooms and up to 40 housekeeping staff. Report to the Head of Department and responsible for managing and overseeing housekeeping staff in the hotel including supervisory staff. Allocate staff into shifts, attend daily management (supervisory) meetings, led daily briefings for housekeeping staff, inspect rooms, update room status, manage guest survey information, conduct room audits and motivate and lead staff. Also manage special room requirements for VIPs on arrival and manage guest requests and complaints. Coordinate with the front office team to ensure a high standard of customer service is provided and so that guest needs are met. Also work closely with colleagues and management as needed. Show less



Heartland Hotel Cotswold

• Christchurch

• Housekeeping Supervisor

  • Oct 2014 - Aug 2015

  Heartland Hotel Cotswold hotel has 79 rooms and a team of around 13 housekeeping staff. Responsible for leading the housekeeping team, training and motivating staff, conducting daily briefings, inspecting VIP arrival and in-house rooms and for managing guests special requests and complaints. Worked closely with colleagues to ensure a high standard of service was provided and coordinated with front office team to ensure guest needs were met. Assisted with inventory management to ensure that appropriate stock levels were maintained. • After a short period working in the housekeeping team was promoted to Supervisor and relieved the manager when required • Received the PIHMS Workplace Achievement Award for success as a first time Supervisor during internship • Highly successful in managing the housekeeping team and regularly received positive feedback from customers Show less



Scenic Hotels New Zealand

• Hospitality
• 1 - 100 Employee

• Room Attendant

  • Oct 2014 - Dec 2014

  Began in the hotel as a Room Attendant working in a team to efficiently service rooms to a high standard. After just 12 weeks was recognised for excellent performance and was promoted to team supervisor. Worked in the hotel whilst studying hotel management. Began in the hotel as a Room Attendant working in a team to efficiently service rooms to a high standard. After just 12 weeks was recognised for excellent performance and was promoted to team supervisor. Worked in the hotel whilst studying hotel management.



Hunar Se Rozgar Program

• Alleppey Area, India

• Housekeeping Faculty

  • Feb 2013 - Apr 2013

  It is a Non Profit Organization, which provides training and teaching to unemployed people and will help them to get jobs. It is a Non Profit Organization, which provides training and teaching to unemployed people and will help them to get jobs.



ITC Grand Chola

• Chennai Area, India

• Guest Service Associate

  • Jul 2011 - Jan 2013

  As a Guest Service Associate responsible for the making up of guest rooms, handling guest complaints, managing lost and found property, producing and maintain room reports and coordinating services provided with supervisors and management. As a Guest Service Associate responsible for the making up of guest rooms, handling guest complaints, managing lost and found property, producing and maintain room reports and coordinating services provided with supervisors and management.