Learning and Organisational Development Lead

• Apr 2023 - Present

Founder

• Aug 2020 - Present

At Whole Parent Method, we believe the root cause for change in our society starts with our children. If they can grow up in an environment where they are taught to think of the bigger picture, have the courage to challenge and change what’s not working in the world, be deeply compassionate towards themselves and others and live with gratitude, then they will actively create a better future for us all. And where do they start to learn these lessons? From their parents. Being a parent is tough, it's a massive responsibility to raise a tiny human in the most physically and emotionally challenging conditions. We believe there is so much more to parenting than which sleep strategy or weaning method you use. It's about being resilient, empowered and confident in your own abilities to be an amazing parent, and having access to the right tools and support that when all combined, create an environment for you and your family to thrive. When families thrive, the future of our world will too. Join our Facebook community to be a part of the movement. https://members.wholeparentmethod.academy/facebook Show less

Director

• Aug 2014 - Present

Elevating individuals and small business leaders to new levels. At Brilliance Inspired we do basically that, inspire others to achieve their own version of brilliance in their personal and professional worlds, because we believe you can't segregate the two. We provide tailored coaching, consulting and strategic advice to help you define, plan and get to where you want to go. Elevating individuals and small business leaders to new levels. At Brilliance Inspired we do basically that, inspire others to achieve their own version of brilliance in their personal and professional worlds, because we believe you can't segregate the two. We provide tailored coaching, consulting and strategic advice to help you define, plan and get to where you want to go.

• Sep 2022 - Mar 2023

Lifting the data capability of the organisation to meet current and future needs.

• Jul 2017 - Mar 2023

A strategic and transformational role, focussed on people and organisational development. This role has given me excellent skills in facilitation, leadership development and program design, leadership and executive coaching, change management, culture change, strategy and policy development.AchievementsEmerging Leaders Program*increase in transformational leadership capability of 26%*72.2% of supervisors agree increased readiness for next role & increase in employee engagementLeading2Success program*75% of organisation saw improvement in leadership quality*81% of teams increased collaborationUniverity of New England Rising Star Award 2022People Plan - 2019 IPPA Leading Employer Award Show less

• Nov 2015 - Jun 2017

A strategic and analytical role focussed on people and organisational development. This role has given me excellent skills in negotiation, change management, facilitation and behaviour change.Achievements2016 Australian Local Government Association Bursary Award Winner2016 Finalist Australian Psychological Workplace Excellence Awards - 6 Week Wellbeing Challenge

• Aug 2015 - Nov 2015

Leading a small team to develop, implement and manage talent management functions, as part of an organisation wide culture change program. Achievements*Implementation of a revised performance development process and associated training programs*Development of a recognition framework and corporate program*Development and introduction of succession planning policy and process

• Jul 2014 - Aug 2015

A project focussed role, developing talent across the organisation.Achievements*Review of the performance development framework*Development, coordination and delivery of learning and development programs, workshops and training*Development of an employee recognition strategy*Design of a coaching framework*Rollout of a culture change program

• Feb 2012 - Jun 2014

Enhancing strategic planning and capability across the organisation.Achievements*Winner - "Leading the Way" award 2013*Winner - "Open Communications" award 2013*Runner up - "Australian Local Government Women's Association Bursary Award" 2013*Design and delivery of business planning training including self analysis, service level measurement and use of electronic platform*Consultation, design and implementation of customised business planning software platform using Chameleon Show less

Marketing and Strategy Consultant

• Nov 2019 - Dec 2021

Working closely with the Director, this role is focussed on enhancing the brand image and long term strategy of the business. Key responsibilities: *Development of business plan, vision mission and values and strategic direction *Provision of marketing, strategy and customer engagement advice *Copy writing - website & engagement documentation Working closely with the Director, this role is focussed on enhancing the brand image and long term strategy of the business. Key responsibilities: *Development of business plan, vision mission and values and strategic direction *Provision of marketing, strategy and customer engagement advice *Copy writing - website & engagement documentation

Reservations and Distribution Manager

• Jan 2010 - Dec 2011

• Change management, configuration and user training and documentation for Fidelio PMS • Management and loading of rates and room inventory across all distribution channels • Implementation and monitoring of stay controls to maximise revenue and protect room inventory during high demand periods • Conduct displacement analysis and set pricing for group accommodation and residential conference quotes • Analysis of key corporate accounts to assist with strategies for new year contracts • Management and analysis of allotments to maximise materialised bookings • Training and coaching reservations and front office staff in sales skills to achieve Resavision targets and growth in call conversion • Maintenance, preparation and presentation of reports such as Demand Period Forecast, Revenue Stream Analysis, and Pace Report for Yield meetings • Preparation and analysis of reports for End of Month report packs and for meetings with Owner representatives and Regional Head Office • Preparation of Revenue Stream Analysis and strategies for budgets by day, month and year • Managing daily reservations operations, balancing guest experience with revenue maximisation • Resolution of guest complaints to promote brand loyalty • Trained facilitator for the Novotel Service Attitudes program which forms part of an international brand transformation strategy • Co-ordination of training for new staff, and on-going coaching and training for staff undertaking nationally accredited programs such as Certificate II & III in Hospitality Management • Assist with recruitment and assessment of applicants for the National Graduate Management Traineeship program Show less

Reservations Manager

• 2009 - 2009

Responsibilities: • Management of rates and room inventory across all distribution channels via Tars, channel managers and extranets • Training and coaching reservations and front office staff in sales skills to achieve team targets • Maintenance, preparation and presentation of reports such as Demand Period Forecast, Revenue Stream Analysis, and Pace Report for Yield meetings and monthly reporting • Development and implementation of promotional offers, and reporting of related revenue production • Managing daily reservations operations, ensuring an efficient an informative guest experience • Management of package and rate loading across all channels including weekly rate parity checks • Management and reporting of group business and allotments • Resolution of guest complaints to ensure repeat business, whilst maintaining brand standards This role has allowed me to further refine my skills in forecasting, analysis and sales. I successfully implemented the Resavision training program and raised the team’s reservation quality beyond the company benchmark in the first 6 months, and coached the front office team to call conversion percentage of 53% year to date, which is also above Accor’s target of 35%. I have achieved growth in occupancy and revenue per available room in the past 12 months where the benchmark hotels have reported losses. Winner of the Ibis Inspiration Award - Employee of the Quarter January - March 2009. Show less

Graduate Management Trainee

• 2008 - 2008

Core Placements • Front Office - Reception, Reservations Supervisor and Assistant Manager • Finance/Admin - Accounts Payable, Accounts Receivable, and Payroll • Food and Beverage - Conference and Event Sales and Operations, Restaurant & Bar Operations Core Placements • Front Office - Reception, Reservations Supervisor and Assistant Manager • Finance/Admin - Accounts Payable, Accounts Receivable, and Payroll • Food and Beverage - Conference and Event Sales and Operations, Restaurant & Bar Operations

Reservations Sales Agent

• 2006 - 2008

• Selling the Sofitel experience • Same day client response • Managing guest anticipations and needs • Ensuring accurate data entry This fast paced role has taught me essential skills in sales, communication, time management and inter-departmental teamwork. • Selling the Sofitel experience • Same day client response • Managing guest anticipations and needs • Ensuring accurate data entry This fast paced role has taught me essential skills in sales, communication, time management and inter-departmental teamwork.

Corporate Finance Analyst

• 2005 - 2005

• Completed a balance sheet rationalisation assessment project • Preparing end of month reports • Creating ad-hoc business management reports • Labour planning • Budgeting • Completed a balance sheet rationalisation assessment project • Preparing end of month reports • Creating ad-hoc business management reports • Labour planning • Budgeting