Jolly Flores

Operations Team Lead at Sykes Marketing Services, Inc.
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • Sykes Marketing Services, Inc.
    • Outsourcing/Offshoring
    • 100 - 200 Employee
    • Operations Team Lead
      • Feb 2005 - Present

      Ensures that the agents are efficient on their performance. Results-oriented. Identifies agent opportunities and coaches them to ensure that client goals are being met. Ensures that the agents are efficient on their performance. Results-oriented. Identifies agent opportunities and coaches them to ensure that client goals are being met.

  • ICT Marketing Services, Inc.
    • Operations Team Lead
      • 2005 - 2010

  • Advanced Contact Solutions, Inc.
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Customer Service Representative
      • Jun 2004 - Dec 2004

      Answer customer queries and resolve their billing concerns. Upsell. Answer customer queries and resolve their billing concerns. Upsell.

Education

  • Manila Central University
    Physical Therapy/Therapist
    1999 - 2004

Community

You need to have a working account to view this content. Click here to join now