Senior AML QA Specialist

• Jun 2022 - Present

Senior Associate of Quality Assurance & Internal Controls

• Apr 2022 - Jun 2022

Training and Quality Assurance Specialist

• Mar 2019 - Feb 2022

I am reviewing and evaluating the work of staff of Agent Implementation (Agent Services):- Compiling statistical data and writing the narrative reports summarizing quality assurance (QA) findings.- Reviewing, interpreting and implementing quality assurance standards and indicate gaps to reduce the error rate.- Monitoring unusual occurrences, reporting follow-up procedures and reporting monthly and year-to-date comparisons. - Assisting the management with records from revisions and procedures. - Providing training functions, implementing process improvement initiatives, deliveringtraining content to new hires and existing staff.Core competences: • Strong knowledge of AS400, WUAMS, Sales Force and SharePoint databases • Strong knowledge of WU Agent Enrollment and Agent Services • Strong verbal and non-verbal communication skills, able to effectively communicate findings and recommendations with senior leadership, delivering trainings, preparing and evaluating tests.Attention to detailsAnalytical mindsetWriting and communication skillsAbility to follow instructions, procedures and deadlinesProblem-solving skillsCustomer centricityGeneral IT literacyTeam Player Show less

Talent Acquisition Team Support, Human Resources

• Jan 2019 - Mar 2019

Anti-Money Laundering (AML) Associate, Financial Crimes Compliance Operations, Global Compliance

• May 2017 - Mar 2019

I worked as an Anti-Money Laundering Compliance Associate, conducted investigations, serviced inquiries, and worked directly Western Union customers. I was tech-savvy with knowledge on how to utilize relevant back-office applications, as well as able to provide essential support on anti-money laundering (AML) compliance programs. A decisive nature was essential, needed to make accurate judgements and communicate my findings back to Western Union customers and service associates.Core competences:• Exercise good judgment and in making decisions or recommendations in relation to cases• Produce accurate information for senior leadership in decision making processes• A strong attention to detail, as well as a sense of initiative and proactivity• Outstanding verbal, written, and listening skills• The ability to work successfully in a self-motivated team environment• A passion for customer service Show less

Human Resources Coordinator & mentor

• Jan 2015 - Jan 2022