Jolien Vinke
Trip organizer at Travel Operations department at Voja.Travel- Claim this Profile
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Bio
Credentials
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Intercultural Communication
Inland Norway University of Applied SciencesApr, 2022- Nov, 2024 -
Online course Positive psychiatry and Mental Health
University of SydneyFeb, 2021- Nov, 2024 -
The Fundamentals of Digital marketing
Google Digital GarageJun, 2020- Nov, 2024 -
200hr Yoga teacher training
Arhanta YogaMar, 2019- Nov, 2024 -
NLP Practitioner
NTI NLPJul, 2018- Nov, 2024
Experience
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Voja.Travel
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Netherlands
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Travel Arrangements
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1 - 100 Employee
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Trip organizer at Travel Operations department
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Jan 2023 - Present
I coordinated all aspects of our clients' trips, ensuring seamless logistics and memorable adventures in Cape Verde. Responsibilities and achievements: • Trip Organization: Using my focus on detail and organizational skills, I efficiently managed all aspects of our clients' trips, ensuring smooth logistics and creating unforgettable adventures. Throughout my internship, I successfully coordinated over 40 trips, serving the needs of more than 120 people. • Partner Collaboration: Acting as a liaison with partners, I nurtured valuable relationships to guarantee a wide range of travel options. When availability was limited, I negotiated alternative accommodations and created diverse itineraries. • Issue Resolution: When faced with unexpected challenges or changes in travel plans, I demonstrated resourcefulness and quick thinking. I proactively addressed issues, swiftly finding solutions to ensure an enjoyable travel experience for our clients. Through effective communication and problem-solving, I turned obstacles into opportunities. • Customer Satisfaction: I maintained regular contact with our clients throughout their trips, serving as their point of contact. By listening to their needs and concerns, I made it a priority to resolve any issues promptly and effectively, to ensure their happiness and satisfaction were met at every step. • Administrative Support: Beyond trip organization and customer care, I contributed to the administrative functions of the agency. This included tasks such as generating and sending invoices, managing documentation, and assisting with general office operations. During my time at Voja travel, I gained invaluable insights into the travel industry, improved my communication and problem-solving skills, and developed an appreciation for delivering customer experiences. This enriching experience has deepened my passion for curating unforgettable journeys and solidified my enthusiasm to pursuing a career in the travel industry. Show less
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Health Center Bodyline
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Wellness and Fitness Services
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1 - 100 Employee
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Wellness Coordinator & Yoga Instructor
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Dec 2020 - Jan 2023
Responsibilities:• Managed the bar and service desk operations at Health Center Bodyline, ensuring excellent customer service and smooth daily operations.• Assisted with administrative tasks, including scheduling appointments, and handling inquiries.• Acted as a substitute for yoga classes, leading sessions and providing guidance to participants.• Handled cash transactions, reconciled registers, and managed billing processes. • Developed and maintained positive relationships with clients, addressing their concerns and providing personalized assistance. Show less
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Wellness Coordinator & Social Media Manager
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Feb 2021 - Dec 2021
In addition to being a wellness coordinator, I was responsible for content creation. I wrote blog posts, one each week, to attract new clients and keep the current customer base up to date. In these blog posts, I interviewed my colleagues so they could share their tips and experiences to inspire and inform our customers on how to live a healthy lifestyle. These blogs were posted on Instagram, Facebook and on the Bodyline website. Read an example at: bodylinehc.nl/bodyline-journal/vegan-en-sporten/ Show less
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HZ University of Applied Sciences
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Netherlands
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Higher Education
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500 - 600 Employee
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Yoga Teacher
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Mar 2020 - Jan 2023
When the former yoga instructor left her position, I took over the responsibility for providing yoga classes for HZ students. My mission was to share my passion for yoga and to inspire people to join. Responsibilities: • Organized weekly yoga classes for HZ sport students, providing them with a valuable opportunity to practice yoga and improve their well-being. • Adapted to the challenges posed by the COVID-19 pandemic by swiftly transitioning to online yoga classes, conducting two sessions per week to ensure continuity and support for students. • Utilized social media platforms to promote the yoga classes, creating engaging and informative posts using photo’s I took. This attracted new participants and help raise awareness of the benefits of yoga. • Facilitated in-person classes at a large classroom in the University once it became possible again, offering students a safe, inclusive, and fun environment to practice yoga together. Milestones and achievements • Received positive feedback from students, acknowledging the positive impact of the yoga classes on their physical and mental well-being. • Collaborated the HZ sport department to continuously improve the yoga program, incorporating student feedback and integrating new techniques or themes to keep the classes engaging and beneficial. • Drove significant growth in participation, with the number of students attending increasing from an initial group of 7 to a thriving community of 24 individuals. By organizing and delivering yoga classes both in-person and online, and leveraging social media to promote them, I fostered a vibrant yoga community at HZ University. Show less
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SVRZ
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Netherlands
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Hospitals and Health Care
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500 - 600 Employee
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Supportive Companion
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Aug 2020 - Nov 2020
At SVRZ, I helped create a warm and comforting living environment for residents, by helping with cleaning and providing companionship. Responsibilities: • Fostered a cozy and homely living environment by engaging in social activities with residents, including playing games, chatting, and participating in recreational hobbies. • Actively contributed to creating a supportive and enjoyable atmosphere for residents. • Assisted with various household tasks such as cleaning, and organizing, ensuring a clean and comfortable living space for residents. • Developed meaningful relationships with residents, understanding their individual preferences, and tailoring interactions to their needs. • Demonstrated empathy, patience, and compassion while engaging with residents, promoting a positive and nurturing environment. Show less
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Het Groene Brein Roots
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Education Administration Programs
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Sustainability Ambassador
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Oct 2019 - Jun 2020
At Het Groene Brein I was a Sustainability Ambassador within the "Finding ROOTS" program, an action program where we learned how to provide leadership and become a changemaker in the field of sustainability. Responsibilities and learning outcomes • Collaborated with the 8 other program participants to develop and implement initiatives to promote sustainable practices, which we shared with the broader community. • Participated in workshops, seminars, and events focused on sustainable leadership, fostering knowledge sharing and skill development. • Conducted research on sustainability-related topics, gathering insights and sharing findings with program participants to enhance their understanding of current trends and challenges. Show less
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Strandpaviljoen BAZ
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Breskens
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Waitress
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Jun 2019 - Aug 2019
I worked as a waitress at a beachhouse in Zeeland, a coastal region of the Netherlands near the border of Belgium. Located in an area highly frequented by German and other tourists during the summer, this work experience allowed me to immerse myself in the dynamic and multicultural environment of the hospitality industry. I dedicated myself to this role for several months, both on a full-time and part-time basis. Responsibilities: • Providing customer service by making guests feel welcomed, guiding them to their tables, and ensuring their comfort throughout their dining experience. • Taking orders accurately and efficiently, demonstrating a knowledge of the menu and beverage offerings, and providing recommendations tailored to guests' preferences. • Anticipating and addressing guest needs and inquiries, resolving any concerns or issues to maintain a positive and enjoyable atmosphere. • Collaborating closely with the kitchen and bar teams to ensure smooth operations, coordinating order preparations, and ensuring timely delivery of orders to guests. • Handling cash transactions, processing payments accurately. • Assisting in event execution, including private parties and special occasions. • Demonstrating adaptability and flexibility in accommodating varying work schedules, summer heat, and contributing to the team during peak tourist seasons. Show less
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Strandpaviljoen BAZ
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Breskens
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Waitress
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Jul 2018 - Aug 2019
July - August fulltime; September - December parttime. July - August fulltime; September - December parttime.
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Jumbo Supermarkten
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Netherlands
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Retail
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700 & Above Employee
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Delivery Driver
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Oct 2018 - May 2019
Throughout several seasons, I worked as a Groceries Delivery Driver at Jumbo Supermarkets. At this job, I played a part in ensuring on-time and efficient delivery of groceries to our customers. I gained experience and further developed my skills in customer service, driving and time management. Responsibilities: • Safely operating a delivery vehicle to transport groceries from Jumbo Supermarkets to customers' homes, navigating through various traffic conditions and weather. • Collaborating closely with the store team to ensure accurate and timely order fulfilment. • Planning and optimising delivery routes to ensure efficient time management and on-time delivery of orders, taking into account customer preferences and special instructions of reaching their homes. • Utilising technology and delivery management systems to track orders, update delivery statuses, and communicate with the delivery team and customers. • Accurately documenting delivery details, obtaining proof of delivery signatures, and maintaining delivery records for proper order tracking and customer satisfaction. • Developing customer service skills by being empathic when a delivery was not complete. Show less
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PostNL
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Netherlands
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Post mail sorter
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Sep 2018 - Jan 2019
During my employment at Post NL as a Mail Sorter, I played a role in the efficient and accurate processing of mail at the center. This position required me to work diligently during the early morning hours, ensuring that mail was properly sorted and prepared for delivery. This has provided me with an experience in the logistics and postal industry. The early morning shifts required discipline, punctuality, and a work ethic, under which I developed organisational skills and the ability to work effectively under time constraints. Responsibilities: • Sorting mail according to designated routes and postal codes, utilising organisational systems and equipment to maintain precision and efficiency. • Handling a high volume of mail items and parcels, adhering to meet delivery schedules. • Verifying addresses and ensuring proper packaging and labeling of mail items to minimise errors and prevent delays. • Collaborating with a diverse team of mail sorters, maintaining effective communication and coordination to optimise workflow. Show less
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Eten bij Ernest
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Breda Area, Netherlands
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Kitchen Assistant
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Oct 2017 - Sep 2018
Being Kitchen Assistant at a cafe in Breda, I played a role in the day-to-day operations of the kitchen. This experience provided me with insights into the food service industry and allowed me to contribute to a positive dining experience for our customers. The fast-paced environment allowed me to develop multitasking abilities and work collaboratively as part of a young, dedicated team. Responsibilities: • Preparing sandwiches and ensuring their presentation adhered to the cafe's high standards of quality and 100% biological, ensuring precision and efficiency in food preparation. • Collaborating closely with the team to ensure smooth workflow and timely delivery of orders. • Assisting in plating and garnishing dishes, paying attention to detail and ensuring an appealing visual presentation. • Providing exceptional customer service by delivering plates to tables, accommodating special requests, and ensuring guest satisfaction. Show less
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Kunstbende
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Netherlands
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Fine Art
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1 - 100 Employee
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Administrative Assistant
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Feb 2018 - May 2018
During my internship at Kunstbende, (a creative platform for individuals aged 13 to 19) I had the privilege to engage in a wide range of activities. As part of both their online and offline community, Kunstbende encompasses various artistic disciplines such as Content Creation, Dance, DJ-ing, Exhibition, Fashion, Film, Music, Language, and Theatre. My role as an intern allowed me to contribute to the organisation's mission by supporting young talents in their creative journeys. Responsibilities: • Assisting in the facilitation of masterclasses and DJ contests, ensuring a smooth and engaging experience for participants. • Collaborating with the team to curate prize bags by applying for sponsorships, coordinating the acquisition of valuable contributions. • Compiling comprehensive reports and forms for the preliminary round, streamlining the administrative processes and ensuring accurate data collection. • Monitoring participant registrations, maintaining accurate records and responding promptly to inquiries and requests for assistance. • Utilising my photography skills to capture the activities and events held by Kunstbende, creating visual content for promotional purposes. • Establishing and maintaining effective communication with judges, fostering positive relationships and ensuring smooth coordination. • Taking an active role on the final event day, providing invaluable assistance in organising and acting as an extra helping hand where needed. My experience at Kunstbende allowed me to develop organisational and communication skills whilst fostering an appreciation for art and youth empowerment. Engaging with talented participants and supporting their creative work was both inspiring and rewarding. Working closely together with the dedicated team at Kunstbende, I was able to contribute to the growth and success of this creative platform. Show less
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Molecaten Park Hoogduin
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Netherlands
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Hospitality
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1 - 100 Employee
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Bar Staff
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Jun 2017 - Aug 2017
During a three-month period, I worked full-time at Molecaten Park Hoogduin as a member of the bar staff team. This not only allowed me to contribute to the operations of the bar, but also provided me with my first understandings of the hospitality industry. Responsibilities: • Providing excellent customer service by taking orders, preparing and serving beverages, and ensuring a pleasant and enjoyable experience for the guests. • Collaborating with the bar team to maintain a clean and organised bar area, restocking supplies, and ensuring that all necessary equipment is readily available. • Handling cash transactions accurately, processing payments, and maintaining proper cash handling procedures. • Engaging with guests, addressing their inquiries, and resolving any issues or concerns in a professional manner. • Working effectively in a fast-paced environment, managing multiple tasks simultaneously, and prioritising customer needs to deliver efficient service. This experience as a full-time bar staff member at Molecaten Park Hoogduin allowed me to enhance my customer service skills, develop communication abilities, and strengthen my capacity to work in a fast-paced and dynamic environment. Additionally, the opportunity to reside on-site immersed me in the park's atmosphere. Show less
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Education
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2019 - 2023
HZ University of Applied Sciences
Bachelor's degree, Tourism Management -
2022 - 2022
Inland Norway University of Applied Sciences
Erasmus +, Tourism Management -
2015 - 2018
Academie St. Joost Breda
Bachelor's degree, Photography
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