Operations Manager

• Aug 2018 - Present

Assistant to Founding Partner

• 2018 - Aug 2018

Director of Human Resources

• Mar 2015 - Apr 2018

• Managed the recruitment and selection process for staff, interns and temporaries, including posting positions, resume review, scheduling interviews/meetings and reference checks • Managed on boarding/new hire orientation to include review of company policies, personnel forms, pay process, scheduling of individual appointment with top management • Responsible for benefits administration including maintain electronic and other records, assist employees with benefits related questions/inquires • Provided support in Employee Relations and ensure that employee grievance and reporting processes are in place and handled appropriately • Conducted exit interviews, analyze information received and make recommendations as applicable • Contracted with consultants and outside suppliers to provide employee services such as: temporary employees, search firms, and outsourcing when needed • Directed and assisted in the development and implementation of personnel policies, procedures, best practices, and regulations • Input changes of personal information, benefits, salary, etc. into Payroll/HRIS system • Responsible for license annual renewal for DHS, CFSA, DYRS and other vendors • Excellent oral and written communication skills with the ability to communicate in a tactful, diplomatic manner, while developing trust and credibility with staff at all levels • Strong team-building and interpersonal skills with the ability to develop professional relationships with staff • Implemented best management practices through positive feedback, effective communication, and collaboration to maintain high morale • Coordinated staff events and celebrations • Directed and executed other day-to-day operational HR functions including benefits, compliance and personnel administration • Supervised the Human Resources Generalist and Office Manager

Executive Assistant

• Feb 2015 - Jul 2015

• Managing the day-to-day operations of the office • Organizing and maintaining files and records • Being the point person for maintaining, updating and running reports on our Salesforce database • Planning and scheduling meetings and appointments for the Executive Director • Preparing and editing correspondence, reports, and presentations • Making travel and guest arrangements • Providing quality service to the National Network’s members, youth advisors, and associates • Working in a professional environment • Assist the Executive Director in operating the National Network for Youth as needed • Assist in event planning as needed • Managing projects and conducting research • Assist in implementing media outreach • Facilitating coordination with pro bono partners, advocates, community partners and other stakeholders • Updating the website • Assist in the recruitment and management of interns and fellows

Executive Assistant/Office Manager

• Mar 2014 - Jan 2015

• Prepare travel arrangements, meeting coordination and calendar management • Serve as executives’ representative when interfacing with clients and customers • Compose, edit and handling correspondence • Manages office administration tasks, including office supply orders, equipment maintenance, maintain files and verse general office appearance and repair issues • Reconcile business and personal financial accounts, statements and invoices (i.e., credit cards, telephone, and other miscellaneous accounts) • Manages the office Social Media accounts as needed, including updating website • Supervise small administrative staff to include the front desk receptionist • Configure employee workstations, emails accounts, telephone system, and building access • Serve as liaison for all IT matters • Maintain the order, distribution and inventory of office supplies • Monitor office expenditures

Director of Operations

• 2007 - 2013

• Interacted daily with employees and management • Created and maintained HR and Operations Manual documenting organizations systems and standards • Responsible for all accounting and operational functions as well as general administrative/executive support • Processed payroll and POC for ADP • Hired, trained, and supervised administrative team to include front desk receptionist • Acted as Interim Executive Assistant and first point of contact for the Executive Office • Proofread and responded to written and electronic correspondence on behalf of President & CEO • Managed and prioritized the President & CEO’s emails and schedule • First point of contact for the Board of Trustees • Coordinated all staff support for the Board of Trustees • Prepared agendas, meeting materials and board books for quarterly board meetings • Managed logistics for committee meetings and conference calls • Responsible for board minutes • Coordinated monthly staff meetings • Responsible for all office IT and equipment • Negotiated, reviewed and signed all contracts for equipment, computers and cell phones • Developed and maintained relationships with vendors • Assisted with member client issues and billing questions