Experience

The Bodhi Spa

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• General Manager

  • Jan 2022 - Present

  • Manage daily operations of award winning hydrotherapy spa with focus on creating memorable guest experience by emphasizing outstanding customer service and meticulous attentional to detail. • Rapidly promoted from hourly employee to full General Manager within 6 months, reflecting exceptional performance and leadership capabilities. • Oversee daily operations for the spa, managing 80-100 appointments daily to ensure seamless customer experience. • Successfully manage relationships with 30+ vendors for inventory and ordering, streamlining operations and maintaining optimal stock levels. • Efficiently handle HR responsibilities for a team of more than 20, including recruiting, interviewing, hiring, onboarding, and training new staff to uphold the spa's high standards. • Lead and mentor team through conducting regular performance reviews, and planning quarterly staff meetings, while making sure spa protocols are met and creating a positive team dynamic and working environment. • Execute financial tasks such as generating reports, payroll, accounts receivable/accounts payable, and meticulous tracking of transactions, gift cards, discounts, and refunds. • Compile, aggregate, and review client surveys weekly, utilizing feedback for continuous service improvement. •Proactively attend industry conferences, staying updated with latest spa trends and best practices. • Achieved recognition for the spa with multiple awards including "Best Spa in RI" by RI Monthly and Providence Journal, as well as "Best of Newport County" by Newport Daily News in 2022. • Fostering relationships with local businesses to provide off-site services and also give back to local community. • Utilize software such as Booker by MindBody, Bowtie Messenger, Outlook, Quickbooks, Excel, Paycor, and When I Work for scheduling, communication, accounting, payroll, and staff management. Show less



Self-employed

• Real Estate
• 1 - 100 Employee

• Entrepreneur - Specialty Meal Prep & Health Coach

  • Feb 2019 - Present

  • Connecting with individuals in the community who wish to maximize wellness through holistic and dietary measures. • Build strong relationships with clients to promote health, wellness and available services. • Provide individual health coaching to help clients optimize personal choices. • Conduct preliminary interview with clients to determine health goals, lifestyle, food preferences, allerigies, and budget. • Devised personalized weekly menu, specializing in alternative diets, such as ketogenic, paleo, vegan, WFPB, and gluten free. • All aspects of meal prep, including planning, creating recipes, shopping, cooking, packaging, calculating macros, and delivery. • Designing business model to balance cost/overhead and pricing of services provided while trying to keep it affordable for the community. • Remaining current with research to provide continued client education and mentoring. Show less