Experience

3Degrees Group, Inc.

• United States
• Environmental Services
• 200 - 300 Employee

• Outreach Operation Service Analyst

  • Jan 2022 - Present

• Senior Outreach Specialist

  • Jan 2020 - Apr 2022

  --Outreach operation support for Canvassing, Events and Tabling and Courtesy Call outreach tactics including but not limited to: --Maintain outreach efforts in call center and canvassing software and provide support as needed. --Provide on-the-ground training for outreach teams (travel required). --Complete enrollment processing. --Maintain master enrollment files on secure remote server. --Daily KPI updates. --Complete weekly, monthly, quarterly reports. --Where needed… Show more --Outreach operation support for Canvassing, Events and Tabling and Courtesy Call outreach tactics including but not limited to: --Maintain outreach efforts in call center and canvassing software and provide support as needed. --Provide on-the-ground training for outreach teams (travel required). --Complete enrollment processing. --Maintain master enrollment files on secure remote server. --Daily KPI updates. --Complete weekly, monthly, quarterly reports. --Where needed, attend regional power teams in-person to provide operational support and additional outreach capacity and travel for onsite team and/or coordinator training needs. --Mentor new Outreach Operations associates in their roles and provide training/support as needed. --Act as primary point of contact for canvassing software questionnaire updates, new users, and other needs as they arise. --Lead Outreach Coordinator training sessions as needed.

• Outreach Specialist

  • Jul 2019 - Jan 2020

• Outreach Coordinator

  • Apr 2018 - Jan 2020

  --Plan and execute Courtesy Knock and Events and Tabling enrollment campaigns for Ameren Missouri Pure Power renewable energy program. --Recruit, hire and train a team of outreach associates and representatives to carry out enrollment campaigns. --Lead nationwide centralized training opportunities --Surpassed yearly enrollment goals as determined by Utility partnership team.



KDHX Community Media

• St. Louis, MO

• Engagement Event Coordinator

  • Mar 2015 - May 2017

  ENGAGEMENT EVENTS COORDINATOR; KDHX Community Media, March 2015-May 2017 --Responsible for managing rental of The Stage at KDHX, as well as participating in the planning and execution of all KDHX events. --Served as advance contact for artists and musicians performing in The Stage. --Facilitated volunteer participation for KDHX and Folk School events such as On-Air Drive, Folk School sessions, workshops, Folk and Roots Fest and others. --Monitored and fulfilled online orders of… Show more ENGAGEMENT EVENTS COORDINATOR; KDHX Community Media, March 2015-May 2017 --Responsible for managing rental of The Stage at KDHX, as well as participating in the planning and execution of all KDHX events. --Served as advance contact for artists and musicians performing in The Stage. --Facilitated volunteer participation for KDHX and Folk School events such as On-Air Drive, Folk School sessions, workshops, Folk and Roots Fest and others. --Monitored and fulfilled online orders of KDHX merchandise, assisted in management and fulfillment of Folk School of KDHX course purchases, gift certificates etc. --Provided stellar customer service to all KDHX listeners and Folk School students through face-to-face, phone and email interactions. --Maintained social media presence for Folk School of KDHX as well as Folk and Roots Festival of St. Louis. Show less ENGAGEMENT EVENTS COORDINATOR; KDHX Community Media, March 2015-May 2017 --Responsible for managing rental of The Stage at KDHX, as well as participating in the planning and execution of all KDHX events. --Served as advance contact for artists and musicians performing in The Stage. --Facilitated volunteer participation for KDHX and Folk School events such as On-Air Drive, Folk School sessions, workshops, Folk and Roots Fest and others. --Monitored and fulfilled online orders of… Show more ENGAGEMENT EVENTS COORDINATOR; KDHX Community Media, March 2015-May 2017 --Responsible for managing rental of The Stage at KDHX, as well as participating in the planning and execution of all KDHX events. --Served as advance contact for artists and musicians performing in The Stage. --Facilitated volunteer participation for KDHX and Folk School events such as On-Air Drive, Folk School sessions, workshops, Folk and Roots Fest and others. --Monitored and fulfilled online orders of KDHX merchandise, assisted in management and fulfillment of Folk School of KDHX course purchases, gift certificates etc. --Provided stellar customer service to all KDHX listeners and Folk School students through face-to-face, phone and email interactions. --Maintained social media presence for Folk School of KDHX as well as Folk and Roots Festival of St. Louis. Show less



Fontbonne University

• United States
• Higher Education
• 200 - 300 Employee

• Admissions Specialist

  • 2011 - Jun 2014

  --Assisted in planning and execution of large scale recruiting and registration events. --Consistently refined office procedures to streamline application processing and allow for more efficient use of time and resources as well as faster response to student applicants. --Year to date 42% increase in First Time Freshman applications. --As co-advisor, re-established essential Fontbonne Student Ambassador organization that had not been in place from previous years. Continued serving as… Show more --Assisted in planning and execution of large scale recruiting and registration events. --Consistently refined office procedures to streamline application processing and allow for more efficient use of time and resources as well as faster response to student applicants. --Year to date 42% increase in First Time Freshman applications. --As co-advisor, re-established essential Fontbonne Student Ambassador organization that had not been in place from previous years. Continued serving as sole advisor and mentor to the group in second academic year. Show less --Assisted in planning and execution of large scale recruiting and registration events. --Consistently refined office procedures to streamline application processing and allow for more efficient use of time and resources as well as faster response to student applicants. --Year to date 42% increase in First Time Freshman applications. --As co-advisor, re-established essential Fontbonne Student Ambassador organization that had not been in place from previous years. Continued serving as… Show more --Assisted in planning and execution of large scale recruiting and registration events. --Consistently refined office procedures to streamline application processing and allow for more efficient use of time and resources as well as faster response to student applicants. --Year to date 42% increase in First Time Freshman applications. --As co-advisor, re-established essential Fontbonne Student Ambassador organization that had not been in place from previous years. Continued serving as sole advisor and mentor to the group in second academic year. Show less



Murray State University

• United States
• Higher Education
• 700 & Above Employee

• Office Assistant

  • Jun 2006 - Mar 2011

  • Assisted in development and execution of student recruitment activities including; Study Abroad Fair, Classroom Presentations, general browsing sessions and others. • Assisted in planning and execution of All Programs Orientation session for outgoing students. • Assisted in planning and execution of Re-entry Reception for incoming students. • Advising to students seeking study abroad opportunity • Assisted in the planning and publicity of university wide educational programs such… Show more • Assisted in development and execution of student recruitment activities including; Study Abroad Fair, Classroom Presentations, general browsing sessions and others. • Assisted in planning and execution of All Programs Orientation session for outgoing students. • Assisted in planning and execution of Re-entry Reception for incoming students. • Advising to students seeking study abroad opportunity • Assisted in the planning and publicity of university wide educational programs such as International Education Week. • Spoke to classes and groups about Study Abroad opportunities available to them on campus as well as the benefits and advantages associated with study abroad. • Primarily responsible for the organization and maintenance of student records from time of application until re-entry, as well as financial accounts for various programs. • Coordinated air travel for group exchange programs. • Coordinated and oversaw shuttle service to/from airport for group exchange programs.

• ADJUNCT INSTRUCTOR

  • Jan 2009 - Mar 2009

  Institute for International Studies: English as a Second Language Program; Responsible for planning course structure as well as schedule and course topics. Instructed a diverse group of students in intermediate level conversation skills. Created class and test materials and provided feedback and grading for all students.



Hester Residential College

• PROGRAMMING ASSISTANT

  • Aug 2005 - May 2006

  Planned, publicized, and lead educational, social, and community service programs. Assisted in the planning and publicity of programs for other college members. Participated in college wide activity planning for Residential College Council Planned, publicized, and lead educational, social, and community service programs. Assisted in the planning and publicity of programs for other college members. Participated in college wide activity planning for Residential College Council