Experience

SE Co-Brand Ventures, LLC

• United States
• 1 - 100 Employee

• Human Resource Manager

  • Jan 2020 - Present



SE Co-Brand Ventures

• Myrtle Beach, South Carolina Area

• Guest Relations Managaer

  • Jan 2019 - Present

  • Monitor all guest communications for twenty nine Auntie Anne’s and eight Cinnabon locations. • Reply to each guest and address any issues or concerns they have experienced. • Follow up with location manager to ensure issues have been corrected. • Provide additional training or mentoring to crew or managers to ensure guest satisfaction • Monitor all guest communications for twenty nine Auntie Anne’s and eight Cinnabon locations. • Reply to each guest and address any issues or concerns they have experienced. • Follow up with location manager to ensure issues have been corrected. • Provide additional training or mentoring to crew or managers to ensure guest satisfaction



Auntie Annes

• United States
• 1 - 100 Employee

• Multi Unit Manager

  • Aug 2008 - Jan 2020

  • Tasked with supervising all aspects of operating this restaurant, especially profitability and customer satisfaction. • Recruit, instruct, schedule, direct, professionally develop, discipline and evaluate all staff members. • Collaborate with Assistant Managers and Team Leaders to drive provision of superior customer service. • Track labor, food & supply costs to maintain profitable operations and acceptable P&L standards. • Monitor employees to ensure adherence to company… Show more • Tasked with supervising all aspects of operating this restaurant, especially profitability and customer satisfaction. • Recruit, instruct, schedule, direct, professionally develop, discipline and evaluate all staff members. • Collaborate with Assistant Managers and Team Leaders to drive provision of superior customer service. • Track labor, food & supply costs to maintain profitable operations and acceptable P&L standards. • Monitor employees to ensure adherence to company policies such as dress code and personal appearance. • Responsible for overseeing inventory of food items, employee uniforms and cleaning supplies. • Drive continual cleaning, organization and maintenance of restaurant to attract customers and uphold safe working & dining conditions. • Communicate & negotiate with vendors to attain best prices and ensure on-time product deliveries. • Transmit all operational documentation to Area General Manager for review each week. • Work with Area Regional Manager on team meetings, personnel management concerns, operational documentation, product promotions and marketing campaigns. • Diligently ensure compliance with high company standards in order to generate positive Mystery Shopper scores. • Put adequate shift coverage into place in event of unscheduled employee absences. • Foster positive relationships with local community and neighboring businesses. Show less • Tasked with supervising all aspects of operating this restaurant, especially profitability and customer satisfaction. • Recruit, instruct, schedule, direct, professionally develop, discipline and evaluate all staff members. • Collaborate with Assistant Managers and Team Leaders to drive provision of superior customer service. • Track labor, food & supply costs to maintain profitable operations and acceptable P&L standards. • Monitor employees to ensure adherence to company… Show more • Tasked with supervising all aspects of operating this restaurant, especially profitability and customer satisfaction. • Recruit, instruct, schedule, direct, professionally develop, discipline and evaluate all staff members. • Collaborate with Assistant Managers and Team Leaders to drive provision of superior customer service. • Track labor, food & supply costs to maintain profitable operations and acceptable P&L standards. • Monitor employees to ensure adherence to company policies such as dress code and personal appearance. • Responsible for overseeing inventory of food items, employee uniforms and cleaning supplies. • Drive continual cleaning, organization and maintenance of restaurant to attract customers and uphold safe working & dining conditions. • Communicate & negotiate with vendors to attain best prices and ensure on-time product deliveries. • Transmit all operational documentation to Area General Manager for review each week. • Work with Area Regional Manager on team meetings, personnel management concerns, operational documentation, product promotions and marketing campaigns. • Diligently ensure compliance with high company standards in order to generate positive Mystery Shopper scores. • Put adequate shift coverage into place in event of unscheduled employee absences. • Foster positive relationships with local community and neighboring businesses. Show less