Implementation Consultant

• Aug 2021 - Present

Consultant, Onboarding

• Oct 2018 - Nov 2021

• Implementation of SAP SuccessFactors Onboarding Module, certified in Onboarding 1.0 and 2.0. • Supported projects: presales - implementation, end user training and post go-live support. • Conduct requirements gathering, current/future state and process design sessions. • Build and configure onboarding custom panels, notifications, forms, mapping and integrations. • Lead status meetings with client project teams discussed changes and articulate solutions. • Implemented U.S. and Global projects varying in size, complexity, industry, multiple languages. • Mentor the onboarding configuration team, managed schedules, assigning configuration tasks. Show less

Consultant, Onboarding

• May 2018 - Nov 2021

SAP SuccessFactors Onboarding Certified Associate 2018 SAP SuccessFactors Onboarding Certified Associate 2018

Customer Success Mangaer

• Dec 2015 - May 2018

• Primary point of contact for 16 new and existing client accounts. • Lead weekly, bi-monthly or monthly client touch base meetings / webex.• Manage contract documentation MSA’s, Schedule A’s, Statement of work, SOP, renewals • Deliver responsive customer service to ensure maximum client satisfaction• Proactively pursue problem resolution to maximize the client and candidate experience• Monitor client account activity/service levels, identify issues or opportunities proactively• Articulate product solutions, pricing and procedures to streamline or improve processes• Document and manage all upsell solutions from implementation through go live• Work cross-functionally with internal and external partners to achieve client objectives• Maintain client activity records in Seibel CRM• Track and analyze the progress and overall strategic direction for client accounts• Prepare and deliver quarterly and annual client business reviews.• Train client on platform function, preferences, privileges and operational processes• Escalate operational and technical issues to support team, updating client until fully resolved• Client communication regarding updates on products, webinars, technical issues Show less

Sr. Implementation Consultant

• Nov 2013 - Nov 2015

•Implement, configure, test, and train clients participating in I-9 and E-Verify •Consult new clients and migrate existing clients from Safe I9, Form I-9 and TALX systems•Manage multiple implementation projects, conduct discovery meeting and weekly client calls •Maintain a detailed project plan, document requirements to ensure implementation goals are met•Register clients, create their company account and MOU in E-Verify•Oversee comprehensive template containing locations, user profiles, privileges and permissions•Configure client account with user roles, privileges and preferences in the Guardian platform•Audit client account when data upload is complete•Conduct webex training session, provide documents to end users for User Acceptance Testing•Train Administrators on platform function, preferences, privileges and operational processes•Provide supportive relationships with clients, partners, internal teams and third-party resources•Created a User Tips and Troubleshooting guide Show less

Sr. Implementation Consultant

• Mar 2012 - Oct 2013

•Consult US and International clients on background, drug, physicals, I-9/E-verify•Implement ATS and HRIS Integrations, including: SuccessFactors, Kenexa, Taleo, CallidusCloud•Manage multiple implementation projects, conduct discovery meeting and lead weekly client calls•Develop and maintain a detailed project plan, document requirements to meet project goals •Maintain supportive relationships with clients, partners, internal teams, third-party resources•Design client training guide and train users with best practice procedures and platform functions•Subject matter expert on internal screening software platform and Form I-9/E-verify•Analyze, troubleshoot, configure and resolve process issues•Read XML and troubleshoot integration connectivity as well as inbound and outbound data through ATS Show less

Software Helpdesk Specialist

• Sep 2006 - Mar 2012

•Support internal and external clients on screening software platforms and processes•Assist applicants with technical issues, online application process and best practices•Analyze, troubleshoot, configure and resolve process issues•Read XML and troubleshoot integration connectivity as well as inbound and outbound data through ATS such as PeopleFluent, PeopleSoft, Kenexa, Taleo, Fieldglass, Virtual Edge and FTP transmissions.

Substance Abuse Services Accounts Payable Specialist

• Mar 2004 - Sep 2006

•Analyze and approve collection site invoices•Maintain supportive relationship with collection sites, clients, applicants, resolve issues that arise•Data enter and process accounts payable invoices through Great Plains software•Import billing and process client invoices•Support internal and external clients with billing processes and procedures