Sales & Marketing Manager

• May 2014 - Present

Reservations and Revenue Manager

• Jan 2013 - Apr 2014

My responsibilities included: - Overseeing all reservations, including correct input onto HMS, gathering relevant information for sales and marketing for a 140 bedroom property with 9 conference rooms and 2 banqueting suites - Managing all third party and websites including rate flexing via hotel rate strategy, close outs and distribution - Liaise with tour operators regarding incoming tour groups, series for year ahead, agreeing contracts and rates, requesting rooming lists and updates through to invoice review on check out and follow up - Meet and greet with potential customers, showcasing the hotel when required including appointments and walk in's. Developing leads into future business through follow up emails, phone calls and invitation to stay in future - Working closely with Sales and Marketing manager to implement sales strategy, analysis of monthly revenue and forecasting to predict future sales patterns, pick up trends, lead in times for bookings and how to meet future revenue targets - Manage Front office including overseeing check in and check out, helping out during busy periods, ensuring procedures are being adhered to by staff to ensure the smooth running of the front desk - Carry out training and development on all reception staff - Manage the Sales ledger daily, requesting third party website payments and follow up working closely with the Accounts Manager

Cultural Tourism officer (internship)

• Feb 2012 - Sep 2012

My goal is to develop a coordinated cultural tourism strategy working with the tourism sector, cultural sector, visitors and the business community to strategically brand, promote, develop and deliver cultural offerings that create an exceptional visitor experience.I am a member of the Donegal Diaspora project team with responsibility for developing tourism packages Projects completed to date: - Co-ordinated the Moville Shop Fronts project to encourage cultural providers to advertise in closed down Shop fronts along the route to Greencastle to ensure the town looked its best for Clipper Homecoming week and bring attention to cultural providers located across Inishowen - Initiated the Taste of the Foyle Seafood Showcase which took place in Greencastle over Clipper week to highlight Inishowens finest export - Seafood. Restaurants from around the Penninsula took part to showcase their most popular fish dishes - Initiated and co-ordinated the exhibition on Arthur Kingsley Porter to be showcased across libraries in Donegal to promote the launch of the book and film currently under completion which tells the story of the life of Arthur Kingsley Porter, previous owner of Glenveagh Castle.

Front Office and Reservations Manager

• Oct 2007 - Sep 2011

Managed a team of Receptionists to regularly meet targets including achieving a record breaking month for Accommodation RevenueDeveloped Excellent Customer Care within the Front office including training staff on Complaint handlingLiaising with Corporate Clients for conference/accommodation bookingsCommunicating with all other hotel departments involving the day to day running of the hotel Managed a team of Receptionists to regularly meet targets including achieving a record breaking month for Accommodation RevenueDeveloped Excellent Customer Care within the Front office including training staff on Complaint handlingLiaising with Corporate Clients for conference/accommodation bookingsCommunicating with all other hotel departments involving the day to day running of the hotel

Assistant Manager

• Feb 2007 - Oct 2007

Assistant Manager

• May 2006 - Feb 2007

Front Office/ Duty Manager

• Jan 2005 - May 2006

Receptionist

• Aug 2003 - Jan 2005