Director, Insurance Market Regulation Division

• Jan 2021 - Present

Insurance Administrator

• Jun 2014 - Dec 2020

Work in collaboration with IT and business staff to integrate business intelligence and data analytics into business processes. Identify business processes, requirements, and user needs to which analytics can be applied. Identify data sources, data requirements and data challenges associated with obtaining and utilizing data needed for analytics. Design and implement analytic solutions to meet business user needs. Serve as a business systems expert, an insurance subject matter expert on the… Show more Work in collaboration with IT and business staff to integrate business intelligence and data analytics into business processes. Identify business processes, requirements, and user needs to which analytics can be applied. Identify data sources, data requirements and data challenges associated with obtaining and utilizing data needed for analytics. Design and implement analytic solutions to meet business user needs. Serve as a business systems expert, an insurance subject matter expert on the agency’s technical insurance and business area programs.

Deputy Bureau Director

• Feb 2009 - Jun 2014

Evaluated, developed, and recommended bureau policies and procedures in the areas of market conduct examination planning and quality control procedures, and implemented revisions to such procedures. Monitored and evaluated the examination planning and documentation procedures. Assisted in the development, implementation, and evaluation of a market analysis program. Assisted in monitoring the subgroups of the Market Conduct and Consumer Affairs Committee at the National Association of Insurance… Show more Evaluated, developed, and recommended bureau policies and procedures in the areas of market conduct examination planning and quality control procedures, and implemented revisions to such procedures. Monitored and evaluated the examination planning and documentation procedures. Assisted in the development, implementation, and evaluation of a market analysis program. Assisted in monitoring the subgroups of the Market Conduct and Consumer Affairs Committee at the National Association of Insurance Commissioners. Developed and conducted training programs for bureau staff in examination planning and documentation procedures. Identified potential companies to examine and assisted in developing the examination schedule.

Insurance Examiner

• Jun 1993 - Feb 2009

Insurance Examiner - Advanced, Bureau of Market Regulation (April 1999 to February 2009). Evaluated, developed, and recommended bureau policies and procedures in the areas of market conduct examination planning and quality control procedures, and implemented revisions to such procedures. Monitored and evaluated the examination planning and documentation procedures. Assisted in the development, implementation, and evaluation of a market analysis program. Assisted in monitoring the subgroups of… Show more Insurance Examiner - Advanced, Bureau of Market Regulation (April 1999 to February 2009). Evaluated, developed, and recommended bureau policies and procedures in the areas of market conduct examination planning and quality control procedures, and implemented revisions to such procedures. Monitored and evaluated the examination planning and documentation procedures. Assisted in the development, implementation, and evaluation of a market analysis program. Assisted in monitoring the subgroups of the Market Conduct and Consumer Affairs Committee at the National Association of Insurance Commissioners. Developed and conducted training programs for bureau staff in examination planning and documentation procedures. Identified potential companies to examine and assisted in developing the examination schedule. Insurance Examiner, Property & Casualty Section, Bureau of Market Regulation [Senior Level (June 1996-April 1999); Journey Level (January 1995-June 1996); Development Level (July 1994-January 1995); Entry Level (June 1993-July 1994)]. Monitored agency licensees to ensure compliance with Wisconsin insurance laws. Participated in market conduct examinations, analyzed policy forms, examined consumer complaints, and prepared administrative actions. Prepared reports on issues that impacted industry practices or OCI positions. Proposed and drafted OCI bulletins, press releases and articles for OCI publications. OCI representative to the Wisconsin Compensation Rating Bureau, the Worker’s Compensation Division of the Department of Workforce Development, and the Wisconsin Automobile Insurance Plan.

Underwriter

• 1986 - 1990

Reviewed workers' compensation insurance policies for compliance with the State of California rules and regulations. Reviewed workers' compensation insurance policies for compliance with the State of California rules and regulations.