Experience

Stebby

• Estonia
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Support Manager

  • Jan 2022 - Present

  Managing Customer Support Team, training newbies from all the departments. Solving hard cases and ongoing problems. Collecting statistics, planning meetings, managing projects, co-working with other departments, hiring.

• Senior Customer Support Specialist

  • Aug 2021 - Dec 2021

  Hiring new team members, planning meetings, managing and supporting Customer Support team. Solving customer's problems via e-mail and chat. Events organization.

• Customer Support Specialist

  • Feb 2020 - Aug 2021

  Solving customer's problems via e-mail and chat. Supporting internal team.



Webhelp OÜ

• Тартумаа, Эстония

• Customer Support Specialist

  • Nov 2019 - Jan 2020

  Knowledge about Samsung production. Solving customers' problems via e-mail, phone and chat Pan-Baltic. Knowledge about Samsung production. Solving customers' problems via e-mail, phone and chat Pan-Baltic.



ERGO Insurance SE (ERGO Eesti)

• Estonia
• Insurance
• 1 - 100 Employee

• Insurance Specialist

  • Jun 2017 - Oct 2019

  Supporting customers via e-mail, phone and chat. Solving insurance related problems, selling insurance products. Supporting customers via e-mail, phone and chat. Solving insurance related problems, selling insurance products.